- Salary exempt position w/ overtime available
- Hours: Monday – Friday 8am5pm
- First 6months 100% in office for Training
- Hybrid after 6months of training:
- Monday & Friday in office days
- Tuesday – Thursday remote days (ability to work in office hour if needed)
- Communicate directly with customers and outside sale representatives via phone and email to represent the company and obtain orders.
- Advise customers of availability, price, and terms in line with standard parameters.
- Specification review for applicable products.
- Provide accurate estimates/quotations based on customer's RFQ.
- Coordinate with other departments and divisions to quote lead times and delivery dates for products that are not in stock.
- Accurately process all customer requests including orders (received via phone, fax, or electronically from Manufacturers reps, distributors, OEM's & internal sales personnel), Return Material Authorizations and credit requests in the appropriate database.
- Follow up as necessary with other departments (e.g. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers.
- Resolve problems with shipments or invoicing. Issues Return Goods Authorizations and enter replacement orders as necessary Raise the appropriate quality notifications to ensure the root cause of issues are addressed. Coordinates with production, engineering, and accounting departments for the processing of credits, warehouse releases, and returned materials authorization. Responsible for ensuring issues are escalated to managers for prompt investigation and action as required
- Bachelor's degree from an accredited institution, or equivalent experience
- Experience working in a mechanical or industrial related industry
- Good mechanical aptitude to understand product applications at the end-user level
- Proficient in Microsoft Office applications (particularly Outlook, Word, & Excel)
- Strong interpersonal and communication skills, and the ability to effectively interact with customers, subordinates, and other members of management via the phone, e-mail, and other written and verbal communication mediums
- Must be able to maintain a positive attitude under stress
- ERP experience (SAP, Microsoft Dynamics, etc.)
- CRM experience (Salesforce, HubSpot, Zoho, SalesLoft, etc.)
- Microsoft D365 experience preferred
- 3 years inside sales or customer service experience
- Experience in the valve market
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Inside Sales Rep - Houston, United States - Paramount Staffing LLC
Description
Job Description
Job DescriptionAre you an experienced Inside Sales professional looking to dive into your next opportunity? Paramount is seeking experienced Inside Sales Rep to provide top-notch support to our valued client. The Industrial Inside Representative provides world-class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. The Inside Service Representative follows all internal policies and procedures to help meet company goals for revenue growth and profitability.About Our Client: Our client has a newly created division. This new division combines all Plant and Industrial Products in a single customer-focused package. We offer comprehensive solutions through an experienced team of professionals specifically focused on these two special markets. Our Mission is to be the Plant and Industrial supplier who is "easiest to do business with". We will make it easier to engineer, specify, and order components for plants. We will provide greater support for smoother delivery, cost-effective installation, and start-up. Most importantly, we will build strong relationships with design engineers, contractors, plant operations teams and project owners to assure we are their first-choice supplier for both new construction and future upgrades.
Position Overview: The Industrial Inside Representative provides world-class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. The Inside Service Representative follows all internal policies and procedures to help meet company goals for revenue growth and profitability.
This role is onsite for the first 6-months then moves to a hybrid schedule.
Pay: $65, $72,000 + Annual Bonus
Location: Houston, TX
Shifts:
#CORP #ZR
