Director, Premium Services - San Antonio, United States - teamworkonline

Description

LEGENDS

Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision.
Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

GLOBAL HOSPITALITY

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

THE ROLE

The Director of Affinity Club is expected to be a progressive leader focused on providing the highest level of service to our members and guests, while cultivating genuine connections with members and enhancing their engagement, loyalty, and club experience. Responsible for the success of the overall operational and financial goals, with the expectation to focus entirely on operations, staff performance, talent planning, while partnering with the Sales & Membership team in achieving their goals.

Manage all aspects of the club, its activities and the relationship between the club and The San Antonio Spurs. Coordinate and administer the club's policies as defined by The San Antonio Spurs Board of Directors. Develop operating policies and procedures and direct the work of all department managers, while directing clear communication,
expectations of management roles, constructive feedback, and addressing internal concerns timely and effectively. Implement and monitor the budget, monitor the quality of the club's products and services, and ensure maximum member and guest satisfaction. Secure and protect the club's assets. The Affinity Club is a private social club and restaurant, where members can socialize, collaborate, relax, and entertain in an elevated environment. The position reports to the General Manager.

ESSENTIAL FUNCTIONS:

• Implements general policies established, directs their administration and execution.

• As a partner, will advance the club's mission, the General Manager will; discuss with the client issues facing the club and identifies actual or anticipated issues.

• Apprising the General Manager of trends, changing circumstances and unexpected occurrences that could result in making changes to the strategic plan.

• Reports members infractions for necessary actions.

• Monitors long- and short-term objectives and financial reports and, in consultation with the Finance Manager, prepares a financial plan for the club.

• Manages club cash flow and establishes controls to safeguard funds.

• Sets the standard for effective management and demonstrates a concern for the supervision and development of staff.

• Plans, develops, and approves specific operational policies, programs, procedures, methods, rules and regulations in concert with general policies.

• In conjunction with the Human Resources Manager and department supervisors, establishes employee rules and regulations, work schedules, internal controls, and a performance appraisal system.

• Coordinates the development of the club's long-range and annual (business) plans in efforts to move toward the club's mission.

• Develops, maintains, and administers a sound organizational plan, initiates improvements as necessary.

• Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial statements; takes effective corrective action as required.

• Coordinates and serves as ex-officio member of appropriate club committees.

• Welcomes new club members; "meets and greets" all club members as practical during their visits to the club.
Develops ongoing dialogue and support with members through recognition, communication and follow-0through.

• Consistently ensures the club is operated in accordance with all applicable local, state, and federal laws.

• Coordinates the marketing and member-relations programs to promote the club's services to present to potential members.

• Ensures the highest standards for food, beverage, sports, entertainment, and other club services.

• Establishes and monitors compliance with purchasing policies and procedures; reviews and approves purchasing procedures requirements.

• Works with subordinate department heads to schedule, supervise and direct the work of all club employees; confers
with them about personnel-related matters including compensation, job changes and performance evaluations.

• Convenes and presides over meetings with department managers and conducts regular full staff meetings.

• Reports all incidents and accidents within the club via Origami.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree from a four-year college or university; Hospitality Management major preferred.

• Maintains membership with the Club Managers Association of America (CMAA) and other professional associations.

• Experience as a Club Manager or Assistant General Manager

• Substantial private club or hospitality industry experience with management and supervisory experience and progressive professional advancement.

• Management of complex capital projects required.

JOB KNOWLEDGE CORE COMPETENCIES AND EXPECTATIONS

• Characteristics of a successful Director include honesty, straightforwardness, integrity, accountability, leadership and dedication.

• Ability to inspire and motivate others, earn the respect of the members and employees as well as the community at large.

• Always conducts himself or herself in a responsible and professional manner while at or away from the club and
encourages other staff members to do the same to reflect proper image of the club throughout the community.

• Ability to be diplomatic and tactful – yet firm – in dealing with member constituents.

• Must demonstrate interpersonal relations skills; be an excellent communicator and a competent administrator; and must be able to effectively communicate the club's vision.

• Ability to manage cross-functional teams and multi-disciplinary projects.

• Ability to make complex decisions in a dynamic environment in support of the club's vision, mission, and core values.

• Displays sound judgment.

• Ability to think strategically while meeting operational and near-term objectives.

• Financial aptitude commensurate with executive duties.

• Helps to set and maintain high standards for all services and communications.

• Knowledge and ability to perform required role during emergency situations.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

#LI-LH1