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    Customer Success Manager - Seattle, United States - Catapult Learning

    Catapult Learning
    Catapult Learning Seattle, United States

    3 weeks ago

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    Description

    Location:
    Seattle, WA, United States


    Date Posted:
    Mar 26, 2024


    JOB TITLE:
    Customer Success

    Manager

    , P

    rofessional Development

    Services


    FLSA STATUS:
    Exempt


    REPORTS TO:
    General Manager, Professional Development Services


    JOB CODE:
    N/A
    About Us
    The

    7,000+

    educators and healthcare professionals employed by FullBloom are driven by a common purpose: to positively impact the educational,

    behavioral

    and social-emotional welfare of every child with whom we engage, no matter the student's individual circumstance. We dedicate our careers to improving outcomes for at-risk and struggling youth, including those with learning and emotional disabilities. In doing so, we play a truly crucial role in the lives of the children, their

    families

    and their communities. Our purpose drives performance, and we are looking for individuals who want to make an impact.
    The Opportunity
    FullBloom is seeking a

    Customer Success

    Manager

    of Professional Development

    (PD)

    Services

    . We are looking for someone with account management experience in the edtech industry to support the customer experience as it relates to our newest PD technology platform. The Customer Success Manager will work collaboratively across teams to ensure our customer onboarding kit and support resources make the customer experience a seamless one and one that promotes renewal. Building trusted relationships and driving renewals will be an integral part of this role. We are looking for someone who is ready to join a fast-paced, fast-growing organization.
    The Responsibilities
    Product Expertise and Collaboration
    Become an expert in

    PD product

    s, specifically PD technology products
    Develop product onboarding resources that enhance the customer onboarding experience
    Define and execute product

    engagement strategies with customers to deepen engagement and usage
    Develop and maintain strong working relationships with product, marketing, sales, and services teams
    Act as a strong customer advocate across all areas of the product
    Account Management
    Collaborate with district and school leaders to plan effective implementations
    Onboard new customers, including demonstration and ongoing support
    Oversee Customer Success lifecycle processes to ensure assigned accounts have positive customer experiences

    , meet set utilization targets,

    and achieve desired outcomes with PD services
    Performance Metrics
    Drive key metrics related to product implementations, including customer health,

    customer utilization,

    renewal rates, expansion opportunities, engagement data, etc.
    The Qualifications
    Experience

    3


    • years of
    customer account management

    experience

    in the K-12

    non-public

    and public

    education

    market
    Experience

    working in a business selling into the

    K

    12

    public school market

    Education

    Bachelors

    degree,

    MBA or other

    Masters

    degree

    preferred

    Other skills

    and capabilities

    Exceptional track record of

    customer account

    management and

    product support to grow a business
    Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
    Exceptional written and oral communication skills, including the ability to communicate to all organizational levels

    , to develop strong presentation materials, and to concisely summarize information for

    all

    audiences
    Excellent organizational

    and time management skills
    Highly detailed and organized
    Strong analytical and problem-solving skills

    More a

    bout FullBloom

    FullBloom provides education and behavioral health solutions that create better life outcomes for children and their families, regardless of the learning obstacles and other challenges they face.

    The company's team of more than

    7,0


    00 education and healthcare professionals work to achieve measurable and sustained academic and behavioral gains through evidence-based programs that include special education, Applied Behavior Analysis (ABA) therapies, intervention services, and professional development.

    Founded in 1976 and headquartered in Camden, New Jersey, FullBloom supports more than 100,000 children and families, over

    1,0

    00 school districts, and more than 25,000 teachers annually across its three divisions, Catapult Learning, Specialized Education Services, Inc. (SESI), and Little Leaves. FullBloom is accredited by

    Cognia

    /

    AdvancED

    and the Behavioral Health Center of Excellence.
    Interested in working for Catapult Learning?
    Take the first step by joining our Talent Network today

    Address:

    150 Rouse Blvd., Suite 210, Philadelphia, PA 19122

    #J-18808-Ljbffr
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