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Insurance Customer Service Representative - Augusta, United States - Sitel
Description
**Become a Customer Service Expert**
** Insurance Customer Service Representative**
Req ID#: Augusta, GA, US
** Insurance Customer Service Representative**
Customer Service **Job Summary**
At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up for success at Sitel - or wherever your career takes you
This position includes free multi-state licensing with opportunities for year-round, full-time employment at the conclusion of the OEP season. There is no cold-calling
**Primary Job Responsibilities**
Interact with customers, clients, insurance carriers and internal sources to provide coverage information
Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations
Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers
Utilize tools and applications to complete needs assessments
Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings
Weekly review of quality standards and performance
**Qualifications & Experience**
Ability to complete pre-licensing course and pass the applicable resident state exam
Ability to pass the Insurance Application Form background screening as applicable by state
Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
Strong communication skills, including the ability to toggle between screens while chatting with the member
Exceptional customer service skills
Experience in Customer Service, Healthcare, Insurance or related field preferred
High school diploma (higher education preferred)
Must pass a background check and drug screening
** Insurance Customer Service Representative**
**Benefits and perks of working with Sitel Group:**
A flexible hybrid model with the option to work on-site and from home (as available)
Full-time and part-time availability
Paid training
Career growth opportunities - more than 90% of our non-agent positions are filled internally
Medical and dental benefits for full-time employees
Employee discounts and more
