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    Inbound Customer Service Representative - Cincinnati, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Cincinnati, United States

    1 month ago

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    Tata Consultancy Services background
    Description

    Inbound Customer Service Representative

    Representative; the associate has to handle inbound calls from the customer or do an outbound call within guidelines/goals established by the client and management. This position requires good communication skills; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to details.

    Responsibilities:

    a) Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call.

    b) Make outbound calls (if required) to confirm changes, if needed

    c) Submit changes on existing policies in system

    d) Set up a reminder and follow up with customer on timely manner

    Qualifications:

    a) High School Diploma or GED equivalent,

    b) 0 – 6 months of customer service experience

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