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    Customer Relationship Specialist - Jacksonville, United States - Global Channel Management

    Global Channel Management
    Global Channel Management Jacksonville, United States

    3 weeks ago

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    Description

    Job Description:
    Relationship Specialist needs 1-3 years customer service, customer support or inside sales. Financial Services/Banking experience preferred


    Relationship Specialist requires:

    Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.


    • Ability to quickly learn, multitask and to meet expectations in a customercentric and resultsdriven environment.
    • Careful attention to details and excellent time management skills.
    • Proficiency in basic computer skills
    • Advanced Excel knowledge preferable.
    • Intellectually curious about our business, our clients and focused on finding the best solutions.
    • Excellent negotiation and analytical skills
    • Sales or Customer Service experience preferred
    • Ability to work effectively both independently and as a team member.
    • Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone.
    • Ability and willingness to work a flexible schedule/overtime, as needed.
    • Ability to take constructive feedback and implement training concepts into your ongoing development.

    Relationship Specialist duties:

    • - Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times.
    • Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections.
    • Responds promptly and accurately to customer inquiries and process a variety of customer requests within different levels of complexity. Including account reconciliation, account updates, document requests, invoices, buyout quotes, web portal troubleshooting, etc.
    • Performs daytoday activities that ensure effective account management and demonstrates ability to successfully collect on delinquent accounts.
    • Establishes strong working relationships with Vendors, Sales, Originations, Operations and Finance departments to find best solutions and anticipate customer needs.
    • Follows proper Complaint Process when assisting customers with escalated concerns to resolve account or service issues. Focusing on determining the root cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure timely resolution and to provide the best customer experience.
    • Follows established policies, procedures and guidelines to protect both our clients and the Bank.
    • Meets Quality Assurance Requirements and other key performance metrics

    Company Description:
    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals.

    GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.

    Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job
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