Customer Service Representative - City of Saint Peters, United States - Acro Service Corporation

Acro Service Corporation City of Saint Peters, United States

3 weeks ago

Description

Job Description

We are seeking a Customer Service Representative to join the company, a premier supplier, in City of Saint Peters, MO USA 63376 While working in this clean, and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today

Key Competencies
Customer Centric and Customer Relationship Management
Product Knowledge and Application
Solution Focused
Resiliency & Agility

Responsibilities
Resolve customers' service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim and order completion, invoice refunds and claim/order assistance.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Ability to multi-task between different phone and email queues

Qualifications
Associates Degree or equivalent 3 to 5 years customer service-related experience required.
Collaborates well with internal and external parties
Verbal and written communication skills
Attention to detail
Customer service skills and interpersonal skills
Ability to work independently and manage one's time.
Ability to accurately document, record and maintain customer/client information.
Time management and multi-tasking skills.
Previous experience with computer applications, such as MS Outlook or data entry software.

Schedule: Mon-Fri, flexible 8.5 hour shift, 8 hour shift with 30 min lunch,

During training 8am-4:30 CST

Overtime hours- backlog, voluntary OT first then mandatory based on volume, capped at an hour per day for work life balance. Currently three 1-hour OT days a week. OT can be worked anytime outside standard working hours, any time between 5:30am-10:00pm CST.

Training period
Min 4-6 weeks in office training, leadership determination of when a rep has shown ability to self-manage and maintain work level, then rep will move remote with the understanding they may need to come into the office based on performance or with technical problems, etc.

Phone call training is conducted after moving to work from home and will be conducted remotely paired with seasoned rep, virtual trainings, loose script guidelines with points to hit.

Job Expectations

Job is phone intensive customer service center. Once fully trained reps will are expected to multi-task between phone calls, emails, and other customer requests. Reps are expected to meet team metrics, failure to hit metrics can result in move back to office until metrics and job performance can be met and stabilized to warranty return to remote work.

Remote Requirements

When working from home reps are required to have a quiet space to perform job with stable internet and cell phone access. Should internet, power or cell phone not be working, reps must have a secondary location to work or return to office to work.

Culture of team
As a new employee coming in, set up dedicated chat with team members so they have someone to reach out to for support, setting aside time where we get to team build. Team meetings held to discuss metrics and improve team virtual relationship Thursday is work metric meetings Want competitive and driven team, friendly, working together, push and make each other better

The company is an equal opportunity employer and is committed to creating an equitable and inclusive environment for all.

Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro's client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro's client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

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