Customer Service Representative - Wright City, MO, United States - Cascade Enterprises

Cascade Enterprises
Cascade Enterprises
Verified Company
Wright City, MO, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

We are looking for several Customer Service Representatives (m/f/d) for our location in Koblenz starting in December 2023.

Your responsibilities:

  • Friendly, helpful, and competent service for passengers on our RRX lines
  • Providing information to passengers about the route and connecting trains through announcements on the train and personal inquiries
  • Conducting ticket checks and recording passengers without a valid ticket, selling tickets with a mobile sales device in accordance with applicable fare and transport conditions (VRR tariff, VRS tariff, VRM tariff, Germany tariff, NRW tariff)
  • Ensuring and maintaining safety and order on the train in accordance with applicable house rules
  • Operating technical service facilities on the train and resolving minor malfunctions (in consultation with the train driver (m/f/d))
  • Assisting and supporting passengers with reduced mobility when boarding and disembarking
  • Assisting with luggage and bicycles, as well as lost and found items
  • Collaborating with the train driver (m/f/d)

Your profile:

  • Completed training/qualification as a customer service representative (m/f/d) in public transport
  • Complete proof of qualification as a safety and service specialist (m/f/d) in public transport
  • Certificate of proficiency according to §34a GewO
  • Complete proof of current first aid training, fire safety training, and deescalation training is advantageous
  • Fluent in German (spoken and written) and basic knowledge of English
  • Well
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