Customer Service Representative - St. Peters, United States - TEKsystems

TEKsystems St. Peters, United States

3 weeks ago

Contract

Description

Description:

DUTIES AND RESPONSIBILITIES:

• Provide superior customer service to all internal/external business partners

• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner

• Responsible for the issuance of personal insurance new business, endorsements and renewal policies

• Demonstrate the ability to analyze information to make appropriate decisions and solve problems

• Maintain basic knowledge of P&C (Property and Casualty) principals and company products while following basic underwriting guidelines

• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries

• Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work within the established timeframes

Skills & Qualifications:

QUALIFICATIONS:

• Strong customer service skills including oral and written communication

• Some experience in a customer service environment preferred

• Knowledge of customer service principles and practices

• Property and Casualty experience is preferred

• Ability to handle multiple priorities within strict time constraints.

• Excellent collaboration skills

• Possesses the ability to work independently and in a team environment to complete assignments in a timely manner

• Demonstrate commitment to team and departmental goals

• Ability to make informed decisions, achieving the appropriate results

• Excellent data entry skills are required.

• Demonstrated knowledge of MS Office systems

• Ability to work any shift between the hours of 8am and 6pm EST, M-F based on business need

Prior insurance experience is a plus

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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