Inside Customer Service Representative - Saint Charles, United States - Healthcare Linen Services Group

Healthcare Linen Services Group

Verified Company

Saint Charles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

PURPOSE:
The Inside Customer Service Representative is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service

JOB SUMMARY:

Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner

QUALIFICATIONS:

Must be able to take and follow direction.
Maintain acceptable body hygiene and appearance per employee Handbook.
Sit for extended periods of time.
Able to complete duties accurately.
Must be able to communicate with customers and coworkers effectively and professionally.
Must be able to read and write English.
Must be able to accurately perform simple mathematics.
Must be punctual.
Must be able to multitask.
Must understand and observe all safety guidelines and recommendations.

RESPONSIBILITIES:

Complete monthly/weekly Clean to Soil Ratio Reports, Par Evaluations, and EMS Reporting
Manage scrub inventory in consignment room
Monthly visits with clients that require onsite meeting vs. phone call
Manage incoming COG from clinic base and follow COG process throughout the plant
Train client base on how to utilize online web portal
Manage lost items
Make changes in software by adding/changing items and par levels, adding departments, creating online ordering setup and other reporting as assigned
Keep communication flowing from the plant to CSM and Corporate team shortages/transportation issues/plant equipment issues/outgoing scrub orders
Participate in Installs and deinstalls as needed
Order, receivein, and label all scrub orders. Follow new scrub process to ensure correct delivery to client.
Receive packing slips in Concur
Assist in placing customer orders
Assist in answering general phone calls in the office
Handle billing for direct sales and scrub orders
Additional tasks as assigned

Monday-Friday 7am-3:30pm