Customer Service Representative - Garden City Park, United States - Coffee Distributing Corp

Description

POSITION:
CUSTOMER SERVICE REPRESENTATIVE
Acts as liaison between the company and its' customers to retain business and resolve problems in a high call volume and fast-paced environment Bi-lingual a big plus


ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer calls into customer service to determine the action that should be taken with each call.
• Speak with professionalism and friendliness to our customers.
• Assist customers with web ordering and navigation.
• Must remain knowledgeable of our products and be able to make suggestions and recommendations.
• Follow up with customers needing a resolution.
• Effectively communicate with your coworkers, managers, and other departments to accurately resolve customer needs and issues in a timely manner.
• Work on department initiatives and projects as necessary.

Knowledge of the following programs are necessary to complete your job functions:

• Microsoft Outlook

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$1000 Sign-On bonus

Pay:
$ $23.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Inperson
• Office

Work Location:
In person