Technology Support Specialist - Washington, United States - Insight Global

Insight Global Washington, United States

3 weeks ago

Description

As Technology Support Specialist you will:

Participate in our ACD system as directed and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Level Agreements.
Provide deskside technical support including troubleshooting hardware and software issues.
Coordinate the daytoday operational IT activities including new hire set up, audio and video conference presentations, office moves, and departures.
Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices. May work with other members of IT to resolve.
May physically assist in supporting infrastructure in one or more offices. (Ex. cabling, act as remote set of hands for others.)
Participates in minimum of 85% of prepilots and reports findings. Becomes familiar with each change.
Is wellversed in firm and IT department technology policies and procedures and actively promotes their adherence. May make recommendations to add or change policies or procedures.
Works and integrates well with others to deliver results and fosters a cooperative team environment.
Participates in firm, regional and local projects as directed by performing individual specific tasks in support of the project.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Job Specifications:

Associate degree in a related field such as Computer Science or equivalent technical knowledge preferred.
Under two (2) years of related work experience.
Experience with macOS a plus
Ability to work flexible and/or fluctuating work hours.

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