- Design mockups to communicate design themes for improved user experience that incorporate various elements of IRS branding and visual identity.
- Build interactive prototypes based on requirements, user experience (UX) best practices, and Section 508 accessibility guidelines and other applicable rules and regulations.
- Keep the websites' interface in alignment with IRS requirements, while ensuring the existing platform and customers continue to be successful.
- Establishes and promotes design guidelines, best practices and standards.
- Research trends in online design, development, and functionality, including areas such as mobile and internet of thing (IoT) user experiences.
- Outlines options for management and senior staff.
- Create Personas, Journey Maps, Market/Comparative Research, Analytics reports, Surveys, Interviews, and Customer Experience Metrics This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.
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User Experience Designer - Huntsville, United States - Internal Revenue Service
Description
Summary
Eligibilities being considered and other IMPORTANT information.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at
Duties
WHAT IS THE ONLINE SERVICES DIVISION?A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
User Experience Services
The following are the duties of this position at the full working level:
