- Leading, expanding, and training the customer success team by setting in place and improving current strategy while prioritize KPIs
- Driving customer LTV according to business goals and enabling customers to adopt new products, features, and enhance their overall experience
- Represent the voice of the customer for key stakeholders in order to determine future products and improvements; understand the competitive landscape and audience needs
- Scaling the customer success team in order to meet the needs of b2c, SMBs, and enterprise customers accordingly including support ticketing, technical needs
- Work alongside finance to ensure contracts renew or chun process
- Strategize around upsell and expansion opportunities from current customers
- Collaborate closely with product, sales, marketing teams to ensure product information is being communicated with customers
- Build and maintain strong relationships with various POCs for customers in order to drive future opportunities
- Oversee third party platforms in order to track, maintain, and understand current customer standing
- Routine record keeping in CRM including deal tracking
- Manage tier 1 customer relationships throughout the company lifecycle including onboarding, QBRs, upselling, and troubleshooting
- Enable team members to renew and expand accounts and problem solve tricky customer issues
- Measuring and reporting on the overall performance of team and customer growth and changes
- In person meetings and travel to meet key partners and customers off site and and at industry conferences
- 7-10 years experience working in customer success/sales at a SaaS company
- Strong communication, presentation, problem solving, collaboration skills
- Deep understanding of software with knowledge of subscription renewal processes
- Ability to move relationships forward including C-level conversations
- Solution oriented and able to work in a growing team environment
- Experience managing customer success teams
-
Customer Success
1 week ago
Shurtape Technologies New Jersey, United States S- SalaryOverview · Pro Tapes LLC. has an exciting opportunity for a Customer Success & Business Development Associate. In this role, you will provide excellent customer service to our current and potential customers, while having a direct impact on the level of success we achieve as an ...
-
Customer Success
2 weeks ago
Verve Group New York, United States Full time_permanentWho We Are · Verve Group has created a more efficient and privacy-focused way to buy and monetize advertising. Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publisher ...
-
Customer Success Manager
1 week ago
Zoomin New York, United StatesZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest pot ...
-
Customer Success Specialist
1 week ago
Pockyt New York, United StatesAbout Pockyt · Pockyt aims to shape a more inclusive global payments future by connecting 200+ locally preferred payment methods via one API. Thousands of brands and marketplaces rely on Pockyt for smooth payment acceptance from emerging market consumers and borderless payout to ...
-
Head of Customer Success
1 week ago
Excelsior Search New York, United States Full timeOur client is a pioneering international capital markets SaaS company on the lookout for a dynamic and experienced Head of Customer Success to lead their global customer success function. Their innovative solutions empower investment banks and asset managers to enhance their oper ...
-
Customer Success Manager
3 weeks ago
Trace One New York, United StatesTrace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufactu ...
-
Customer Success Manager
1 day ago
Flipp New York, United States New York, NYWho We Are · At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our pe ...
-
Customer Success Engineer
2 days ago
CHEQ New York, United StatesCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks. · Powered by award-winning cybersecurity technology, CHEQ offers the ...
-
Customer Success Manager
3 days ago
Equativ New York, United States PermanentRole Summary As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and optimi ...
-
Customer Success Manager
3 weeks ago
Student Beans New York, United States Full timeAs a result of our incredible success and growth, we are looking for a Customer Success Manager to join us. · Requirements · In terms of day to day responsibilities, you will be: · To support the account management team in enabling clients to understand the value that Student Be ...
-
Customer Success Manager
3 days ago
Vaco New York, United States· Job Title: Customer Success Manager · Location: USA (100% Remote) · About Us: · Our cilent is a venture-backed organization in hyper-growth mode, headquartered in New York City with all US-based positions being 100% remote. Founded by innovative practitioners to solve massi ...
-
Customer Success Manager
1 week ago
MPCH New York, United StatesAbout MPCH · MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and ...
-
Customer Success Specialist
3 weeks ago
CHEQ New York, United StatesCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks. · Powered by award-winning cybersecurity technology, CHEQ offers the ...
-
Customer Success Architect
3 days ago
North Starr New York, United StatesCustomer Success Architect · Generative AI startup · On-site at the office 2 days per week · A series A international startup with US headquarters in NYC. Their platform provides generative content and modification solutions, including foundation models, APIs, SDKs and web integr ...
-
Customer Success Engineer
3 weeks ago
Intezer New York, United StatesJob Description: · We are seeking a talented and enthusiastic Customer Success Engineer to join our dynamic team at Intezer. As a Customer Success Engineer, you will play a crucial role in ensuring the successful implementation and integration of our cybersecurity solutions for o ...
-
Customer Success Manager
6 days ago
Cartful Solutions New York, United States RemoteJob Description – Customer Success Manager · Cartful is changing the way that brands engage with their shoppers online. Using interactive shopping experiences, we build shopper confidence while delivering valuable "zero-party" data back to our clients. Each experience is configur ...
-
Customer Success Manager
1 week ago
NICE Hoboken, United StatesAt NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...
-
Customer Success Manager
6 days ago
Trustpilot New York, United StatesWe're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust? · This candidate has a proven history of cli ...
-
Customer Success Manager
1 week ago
MPCH New York, United StatesAbout MPCH · MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and ...
-
Customer Success Manager
1 week ago
L&P GROUP USA Inc New York, United StatesL&P Group is a leading provider of innovative solutions in the digital marketing industry. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring the success and ...
VP of Customer Success - New York, United States - KASE
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Head of Customer Success
Hybrid (Wed/Thurs in office) - Manhattan, NY - Location must be in NYC area
About the Role:
As the Head of Customer Success, you will play a pivotal role in fostering long-term relationships with our clients, ensuring their satisfaction, and driving expansion opportunities. This leadership position demands a strong grasp of B2B SaaS customer success principles, ideally with specialization in guiding clients utilizing Artificial Intelligence (AI). The ideal candidate will demonstrate a history of surpassing objectives and effectively communicating with top-level executives, particularly Chief Information Security Officers (CISOs), to ensure maximum value delivery and retention.
Key Responsibilities:
Qualifications: