Customer Success - New Jersey, United States - Shurtape Technologies

    Shurtape Technologies
    Shurtape Technologies New Jersey, United States

    2 weeks ago

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    S- Salary
    Description

    Overview

    Pro Tapes LLC. has an exciting opportunity for a Customer Success & Business Development Associate. In this role, you will provide excellent customer service to our current and potential customers, while having a direct impact on the level of success we achieve as an organization.

    Located in North Brunswick, NJ

    Qualifications

    We are looking for self-starters who have:

  • Excellent customer service skills, including a pleasant phone manner, patience in dealing with escalated issues, and effective communication.
  • Minimum of 2 years of experience in a call center or customer service-related field.
  • Excellent time management, problem solving, follow-up and organizational skills.
  • EDI and CRM software experience is a plus.
  • Associate's or Bachelor's degree.

    • Location/Hours:

    This role is based out of our North Brunswick, New Jersey headquarters, and you must be within a commutable distance. The standard hours of this position will be Monday – Friday from 8:30am to 5pm.

    Your Benefits:

    Pro Tapes LLC offers our employees a comprehensive benefits package which includes:

  • Excellent health, dental & vision insurance, with options to fit you & your family's needs.
  • Wellness Programs
  • Flexible Paid Time Off
  • Community Volunteerism Opportunities
  • Profit sharing potential
  • Company Matched 401k

    • ***Offers of employment made by the company are contingent upon satisfactory completion of one or all of the following: a background investigation, education verification, and reference check. You will be required to take a pre-employment drug test, and your offer of employment is contingent upon the successful passage of that test.

    AAP/ EEO Statement

    Pro Tapes LLC is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, color, gender, disability, sexual orientation, veteran status, or any other characteristic as defined by state, local, and federal law.

    Responsibilities

    Responsibilities:

  • Provide a high level of customer service and find solutions to obstacles in a responsive and flexible manner.
  • Process purchase orders in a timely and accurate fashion.
  • Answer customer inquiries via email and telephone and assist in customer escalation.
  • Acts as a liaison between several departments to effectively answer inquiries and address any issues for our customers.
  • Works closely with the Sales and Marketing departments to assist with new lead generation activities of e-marketing campaigns and follow-up sales communications.