-
Account Manager and Estimator
2 weeks ago
Potomac Lawn Professionals Fairfax, United States**Job Title**:Seeking Sales Driven Landscape Account Manager · **Are You an Ambitious, Sales Driven Individual with a Great Personality and Attention to Detail?** · **Who is Potomac Lawn Professionals?** · We are a cutting edge, fast-growing landscape maintenance company in the D ...
-
Account Manager
1 week ago
L2T Herndon, United StatesOverview: · **L2T, LLC** is a fast-growing, high-tech company based out of Northern Virginia. We invest in the future, and we want to invest in you. We will take your technical passion and offer you **growth opportunities** through leadership, training, conferences, and mentorshi ...
-
Cloud Account Manager
1 week ago
Oracle Reston, United StatesOracle GDI - Government Defense & Intelligence is looking for multiple **Senior Cloud Account Managers **responsible for Government accounts focusing on multiple Intelligence Agencies. · Career Level - IC4 · **About the opportunity (What you will do)** · This role will be respons ...
-
Key Account Manager
3 weeks ago
NovaTech Solutions Herndon, United StatesWe are looking for you as a Key Account Manager for Northwave Deutschland GmbH. · Your Mission · You ensure that our customers in the DACH region are as satisfied as possible. Additionally, you help to successfully position Northwave in the DACH region market. This means that you ...
-
Cloud Technical Account Manager
2 weeks ago
Amazon Web Services, Inc. Herndon, United StatesBachelor's Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience. · - 2+ years of technical engineering experience · - Experience in Information Technology operations · Sales, Marketing and Globa ...
-
Account Manager Cross Domain
1 week ago
BAE Systems Reston, United States**Job Description**: · - This role is key to managing the complete sales cycle from cradle to grave (quote to fulfilment). This role functions as the team's main POC to edit and update the SalesForce instances, manage customer expectations and deliverables. It also supports forec ...
-
Amtrak Client Account Manager
1 week ago
Jacobs Engineering Group Inc. Herndon, United States**Your Impact**: · - Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facil ...
-
Account Manager
2 days ago
Yorktel Herndon, United States Full time REGULARFor over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has th ...
-
Sr. Accounting Manager
2 weeks ago
Gilder Search Group Reston, United StatesCSuite Financial Partners -Reston, VA, United States · CSuite Financial Partners has been retained by our client, a pre-acquisition Surgical and Medical Supply wholesaler located in Reston, VA to place a Senior Accounting Manager, preferred fully onsite.Specializing in selling s ...
-
Account Manager
2 weeks ago
Ecolab Reston, United StatesAs the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource.Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading sales team. You'll be res ...
-
Named Account Manager
2 weeks ago
Arista Networks Reston, United States Full timeJob Description · What will you do? · We are seeking a proven Named Account Manager to join our growing Sales organization. The Named Account Manager role will act as a trusted advisor and implement sales strategies to exceed sales targets within a named list of accounts in North ...
-
Named Account Manager
6 days ago
Arista Networks Reston, United States Full timeJob Description · Who will you work with? · As a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista's technical resources to achieve your customer' ...
-
IT Account Manager
2 weeks ago
PRISM Reston, United StatesPRISM - Launch Your Success to the Next Level and Join a Thriving IT Leader in the D.C. Metro Area · PRISM, a multiple award-winning IT services company recognized by INC. Magazine, The Washington Business Journal, and Smart CEO, seeks an IT Account Manager to fuel our ongoing g ...
-
Named Account Manager
21 hours ago
Arista Networks Reston, United States Full timeJob Description · Who will you work with? · As a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista's technical resources to achieve your customer' ...
-
Named Account Manager
1 hour ago
Arista Networks Reston, United States Full timeJob Description · Who You'll Work With · As a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista's technical resources to achieve your customer's b ...
-
Account Manager
2 weeks ago
Quadrant Reston, United StatesAccount Manager - IT Department · Reston, VA - ON SITE · MUST: · 1-3 years of prior sales and business development experience desired · Strong customer service experience · Comfortable with high volume calls · Experience utilizing ATS systems along with job boards · Ability to w ...
-
Federal Account Manager
3 weeks ago
Radiant Digital Vienna, United States**About Us**: · Radiant Digital delivers technology consulting and business solutions for commercial and government clients. · Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources. · CMMI Maturity Lev ...
-
Area Account Manager
3 weeks ago
Visual Merchandising, LLC Tysons Corner, United StatesWe are looking for highly energetic individuals with a positive attitude and the desire to excel and grow with a great organization. There may be growth opportunities into sales and management positions available, based on outstanding performance in the Area Account Manager role ...
-
Accounting Manager
3 weeks ago
Edge Staffing Partners Herndon, United StatesOur client is a $30M government contractor in rapid growth mode. They are looking to add an Accounting Manager to their team, that will report into their Controller. The company works on highly classified contracts and this role would allow for the person to obtain a clearance. · ...
-
Accountant/Financial Manager
2 weeks ago
Markon Herndon, United StatesFounded in 2007, Markon is a nationally recognized consulting firm headquartered in Falls Church, Virginia. With employees in seven states and overseas, we support the intelligence community, defense and civilian sectors, as well as commercial clients. Markon is committed to adva ...
Technical Account Manager - Reston, United States - Zscaler
Description
**Technical Account Manager - Federal**
Reston, VA, USA
Employees can work remotely
Full-time
Department: Customer Services
**Company Description**
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across more than 150 data centers globally, the SASE-based Zero Trust Exchange is the worlds largest inline cloud security platform.
**Job Description**
As a Zscaler **Technical Account Manager (TAM)**, you will provide world-class post-sales engineering and professional services support to enterprises and service providers. You will interact with customers using a variety of medium (phone, email, on-site) in a professional and efficient manner. All TAMs are held to the highest industry standards for responsiveness and services provided. The TAM manages the Premium Support relationship and ensures that Zscaler is and continues to be considered a key technology partner within the account. The TAM will work closely with the Field Sales Team to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract. The TAM will work toward establishing an excellent working relationship with other members of the Zscaler Team that are active within his/her accounts. As the Zscaler platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet protocols and networking beyond HTTP and SMTP is required.
**Responsibilities/What Youll Do:**
Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies.
Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler web and email solutions for customers or service providers.
Expected to take support escalations from the region and help the Support team from time to time.
Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours.
Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams in Zscaler.
Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.
Provide on-site and virtual product training to Premium Support customers.
Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers
Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations
Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
Maintain intimate knowledge of all Zscaler products and services
Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements
**Qualifications**
**Qualifications/Your Background:**
4-5 years of account management experience (either pre- or post-sales)
Experience in implementing/ supporting web security and email security solutions.
Experience in the high-tech networking and information security industry.
Committed desire to provide customer satisfaction
Strong written and verbal communication skills
In-depth understanding of enterprise networks and infrastructure.
Strong Troubleshooting and customer management skills is a must.
In-depth understanding of TCP/IP, including reading packet, captures and general diagnostics is required.
Understanding of Microsoft Active directory is required.
Practical understanding of open source system administration: Windows, Linux, FreeBSD is required.
Experience with FreeBSD and Linux is desired.
Practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required.
Basic Shell Scripting/Programming Experience (bash, Perl, etc.) is an added advantage.
SQL experience is an added advantage.
Understanding of Various routing and switching architectures (Cisco, Juniper, etc.) is an added advantage.
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
#LI-BMZ
**What You Can Expect From Us:**
An environment where you will be working on cutting edge technologies and architectures
A fun, passionate and collaborative workplace
Competitive salary and benefits, including equity
Additional information about Zscaler (NASDAQ: ZS ) is available at .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Videos To Watch**
Technical Account Manager - Federal
Reston, VA, USA
Full-time