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    Senior Warehouse Manager - Charlotte, United States - Pietra

    Pietra
    Pietra Charlotte, United States

    1 week ago

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    Description

    About Pietra:

    At Pietra, we're revolutionizing commerce by building the world's most efficient platform to operate a brand remotely. Our Warehouse Operations team plays a crucial role in providing operations as a service to hundreds of individual retail brands, managing product fulfillment, assembly, inventory receiving, and storage.

    Role Overview:

    As the Senior Warehouse Manager, you will oversee our Warehouse Operations team to manage various warehouse operations, including receiving, outbound fulfillment, productivity, order-related customer support and inventory management. This position requires the analysis of broad and complex issues and the formulation and execution of strategies to ensure that deadlines and priorities for product delivery to customers are met in a cost effective manner.

    Duties and Responsibilities:

    • Responsible for meeting financial targets (unit economics per order) and fulfillment SLAs
    • Provides leadership, support, and motivation and directs and retains high-caliber staff.
    • Manage inbound receiving including unboxing, inventory management, item scanning and binning.
    • Initiates advanced fulfillment and logistics programs to improve operations for high volume/high SKU mix product lines, including receiving, picking, packing, storage, kitting, inventory management and quality control
    • Manage returns, and inventory transactions in Pietra's system for returned/exchanged items
    • Improve Pietra's fulfillment capabilities, processes, and systems as the business scales.
    • Determines operations and departmental staffing requirements.
    • Collaborate cross-functionally with stakeholders across the existing logistics team, sales, product, and marketing.
    • Manage customer order/status workflow with Customer Support and serving as the escalation point.
    • Build and manage a team of warehouse associates by creating a talent and labor management process in coordination with HR to ensure that the right resources are in place.
    • Track KPIs across teams and individuals, including on-time shipment, pick & pack efficiency, order accuracy, fill rate performance, etc.
    • Identifies and solves critical operational problems.
    • Leads the development and validation of new processes for distribution, fulfillment and logistics to meet business goals.
    • Develops standard operating procedures and best practices in terms of material management and contract performance monitoring in order to optimize cost, quality and delivery time.

    Qualifications:

    • Demonstrated leader with 5-7 years of progressive management experience in a 3PL environment is preferred.
    • Ecommerce or direct-to-consumer/ business (D2C/B2C) is highly preferred.
    • Strong understanding of inventory management principles and best practices.
    • Knowledge of Warehouse Management Systems is mandatory.
    • Excellent communication and leadership skills.
    • Ability to work in a fast-paced, high-volume unit pick fulfillment DC environment and adapt to changing priorities.
    • Outstanding people leadership skills including coaching, providing feedback, overseeing training, performance management.
    • Previous experience managing as a third-party vendor.
    • Hands-on strong problem-solving skills.

    Why You'll Love Working at Pietra:

    • Opportunity to work on cutting-edge technology in the e-commerce space.
    • Collaborative and inclusive work culture.
    • Room for growth and career development.
    • Competitive salary and benefits package.
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