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    Warehouse Operations Manager - Charlotte, United States - onehome

    onehome
    onehome Charlotte, United States

    2 weeks ago

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    Description

    **Warehouse Operations Manager (Medical Equipment)**

    Charlotte, NC Full-Time **Position Summary:**

    The Warehouse Manager is responsible for managing the delivery technicians and for managing the inventory. The Warehouse Manager will work collaboratively with the department leaders within the region and throughout the organization to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe manner. Additionally, the Warehouse Manager is responsible for managing the fleet of vehicles. The Warehouse Manager is also responsible for creating and analyzing data reports to drive efficiencies and effective cost management.

    **What to expect in your role:**

    Responsible for being a key leader in assisting with compliance of SOPs, growth and development of the region, and overall financial success while providing extraordinary care to every customer.

    Manage Home Medical Equipment (HME) inventory to meet Cost of Goods budget.

    Ensure HME inventory ordering and processing procedures are followed and maintained in accordance with established policies and procedures.

    **Manage Dispatch team** providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals.

    **Overseeing all company vehicles, including, but not limited to the following tasks: preventative maintenance, rolling stock, compliance with accreditation bodies, repair, loading and unloading vehicles, purchasing, and outfitting new vehicles, detailing vehicles, refueling program, creating, and maintaining monthly cost metrics.**

    Ensure cost-effectiveness and delivery timeliness through selected method of delivery regarding delivery management throughout organization.

    Ensure HME inventory is utilized in the most cost effective and clinically safe manner.

    **Manage all delivery resources to ensure most cost effective and efficient manner of providing goods and services to a customer and consistently communicate with department leaders throughout the organization as delivery resources change.**

    Responsible for managing and ensuring that all appropriate paperwork that occurs with providing goods and services to customers is in accordance with all governmental, accrediting, and organizational processes and procedures.

    Responsible for managing and ensuring that all delivery technicians are trained and competent in accordance with all governmental, accrediting and organization processes and procedures.

    Responsible for ensuring that all fleet vehicles are maintained and documented within the organizations processes and procedures.

    **Responsible for creating and analyzing data reports to drive efficiencies, manage cost and develop initiatives to improve the patient experience.**

    Responsible for working with the entire region and department leaders to ensure Patient Experience measures are achieved as established annually.

    Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.

    Addresses service concerns, identifies trends and reacts accordingly.

    Maintain patient confidentiality and function within the guidelines of HIPAA.

    **Maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.**

    Perform other related duties as assigned.

    **Management/Supervision:**

    Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.

    Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Create a culture of success. **(Bring Healing Home)**

    Establishes annual goals and objectives for the department based on the organizations strategic goals.

    Conduct meetings to reviews action items on a regular basis.

    Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.

    Keeps department leaders abreast of important location issues or concerns.

    **What you need to succeed:**

    Two years Associates Degree from an accredited college or four (4) years of HME experience is equivalent to an associate degree.

    Plus, two (2) years of work-related experience in HME warehouse, or management in any industry.

    Exact job experience considered must be management in Health care or HME.

    Computer skills including knowledge of Microsoft Office applications

    Problem solving skills with attention to detail.

    Strong verbal and written communication

    We care for our employees as much as we care for our patients, which is why we offer a comprehensive benefits package, generous PTO, and employee wellness programs.

    **Equal Opportunity Employer**

    It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. .

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