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    Learning Management System - Seattle, United States - Eclaro

    Eclaro
    Eclaro Seattle, United States

    4 days ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    JOB TITLE: Learning Management System (LMS) Administrator Specialist

    Location: Seattle, WA (100% onsite)

    Duration: 12 months initial (potential extension/potential right to hire)

    Job Description: Top Skills:

    2+ years of experience with SuccessFactors

    Excellent communication and technical trouble shooting skills

    ServiceNow experience preferred

    Excellent time management and attention to detail

    Experience in the same/similar regulated industry

    Position Summary:

    The Learning Management System (LMS) Administrator will manage and

    coordinate training events and record and control training information for

    the Learning Management System (LMS).

    The position will report to the Global Cell Therapy Quality Training Lead

    REQUIRED COMPETENCIES: Knowledge, Skills, and Abilities:


    • Must have basic GMP and Quality knowledge.


    • Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).


    • Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.


    • Must demonstrate basic writing skills and be able to follow technical reports.


    • Must be action-oriented and customer-focused and possess learning agility.


    • Excellent organizational and written skills.


    • Ability to work independently, have a high degree of accountability and accuracy of work.


    • Intermediate skills in design, development, and implementation of training.


    • Proficient in MS Outlook, Word, Excel and PowerPoint.

    DUTIES AND RESPONSIBILITIES:

    LMS Administration and record control of training information with

    input from users, subject matter experts, trainers and other learning

    development personnel to ensure accurate learning plans/histories

    and availability of current training materials.


    • Ensure training forms are entered into the LMS within 1 business day

    of receipt and retained per procedure.


    • Review training form submissions for adherence to good

    documentation principals, accuracy and completion.


    • Oversee the creation, edit and/or retirement of training items and

    curricula in the LMS Edit/link training materials to ensure availability to

    users via the LMS File and maintain training records for easy retrieval.


    • Partner with the inspection/audit subject matter expert to generate LMS

    reports and/or retrieve training records to support inspections/audits


    • Build and/or run reports to show user status or other requested

    information.


    • Apply LMS knowledge to provide front line technical support (or

    escalation) for users.


    • Thoroughly research customer requests and questions and provide

    suggestions for resolution.


    • Track and document all incoming customer requests, data entry and

    filing for department metrics.


    • Maintain class offerings in the LMS Ensure Good Manufacturing

    Practices training records are completed per good document principals

    (GDP).


    • Monitor the Quality Training inbox to provide timely and accurate

    execution of customer training requests.


    • Utilize a consultative approach and powerful questions in customer

    interactions and review training requests in order to address actual vs.

    stated training need.


    • Always provide excellent customer service.


    • Share information, answer questions, solve problems, and raise issues

    as necessary to promote an environment of teamwork and collaboration

    Education and Experience:


    • Bachelor's degree preferred


    • 3 or more years of relevant systems experience in a regulated industry required, preferably in Life Sciences.


    • Learning Management System (LMS) background preferred.


    • An equivalent combination of education and experience may substitute

    If you feel you are qualified with the required skills and if you are interested, please free to send your word version most updated resume TAILORED to the job description above to or call

    If hired, you will enjoy the following Eclaro Benefits:

    • 401k Retirement Savings Plan administered by Merrill Lynch
    • Commuter Check Pretax Commuter Benefits
    • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

    Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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