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    Quality Customer Service Representative - Richmond, VA, United States - zobility

    zobility
    zobility Richmond, VA, United States

    Found in: Appcast US C2 - 3 days ago

    Default job background
    Full time
    Description

    Responsibilities:

    Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.

    Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client Customer Account Management team for years to come.

    Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.


    Requirements:
    Must have customer-facing experience (in person or phone): 2 years or more
    Must have strong computer skills (Microsoft office, video conferencing, etc.)
    Must be able to multi-task between activities and screens during customer interactions.
    Experience working with the public where the customer experience is the main focus.
    Must have strong interpersonal communication skills with customers, supervisors, peers.
    Bi-lingual is wonderful, but not required.
    Minimum 2+ years of experience in a inbound call center environment
    It would be a plus to also have experience with utilities


    Education:
    HS/GED Required
    Associate degree prefer, not required
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