- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
- Other
-
Service Sales Representative
1 day ago
Cintas Richmond, United States**Requisition Number**: 171468 · Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers; replacing used an ...
-
Customer Service Representative
3 days ago
Carpenter Co. Richmond, United StatesCarpenter Co. has an exciting career opportunity available for a **Customer Service Representative**, for the Fiber Department, at our manufacturing plant in Richmond, VA. This position is responsible for providing customer service to our internal and external customers. Must be ...
-
Customer Service Representative
3 days ago
Ferguson Enterprises, LLC Richmond, United States**Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...
-
Customer Service Representative
1 day ago
Owens & Minor Distribution Inc. Richmond, United StatesAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and the ...
-
Customer Service Representative
15 hours ago
Equalizer Solutions Richmond, United StatesResponsibilities: · - Analyze customer needs on a face to face basis and provide appropriate solutions · - Maintain accurate and detailed records of customer interactions · - Handle customer inquiries and resolve complaints in a professional and timely manner · - Collaborate with ...
-
Customer Service Representative I
1 week ago
Palco Richmond, United States**CUSTOMER SERVICE REPRESENTATIVE**: · **Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financi ...
-
Electrical Field Service Representative
4 days ago
Faith Technologies Inc. Richmond, United States**Local Regions in Following Locations**: · New Orleans, LA - Columbia, SC - Phoenix, AZ - Dallas, TX - Columbus, OH - Stafford, CT - Richmond, VA - San Antonio, TX - Quincy, WA - Cheyenne, WY - Chicago, IL - Des Moines, IA - New York City, NY - Baltimore, MD - Detroit, MI - Indi ...
-
Charity Customer Service Representative
1 week ago
MGN Richmond, United StatesAre you passionate about making a difference in the world? We are seeking dedicated individuals to join our team as Charity Customer Service Representatives. In this role, you will have the opportunity to engage with potential donors, represent our charity in a positive light, an ...
-
Dermatology Practice Richmond, United StatesAt Richmond Dermatology, we exhibit a deep commitment in providing exceptional care to our patients. We invest in our talent (the employees) to ensure this commitment is on display every day. · We need an exceptional Patient Service Representative whose primary responsibility wil ...
-
Commonwealth Vector Control Richmond, United StatesAre you ready to join a team that's buzzing with energy. Welcome to Mosquito and Pest Authority, where our mission is to keep homes safe and pest-free. We're more than just a pest control company; we're a community of hardworking enthusiasts committed to making a difference, one ...
-
Patient Services Representative
1 week ago
Allergy Partners of Richmond Henrico, United States**Patient Services Representative** · **Allergy Partners of Richmond **is seeking a Patient Services Representative to join our team. · **Main Responsibilities**: · - Answer phones, schedule appointments. · - Collect co-pays and balances. · - Collect and enter patient demographic ...
-
Skyline Solutions Richmond, KY, United States FreelanceOur client is the German service partner of a well-known manufacturer of a gaming console. We are looking for technically savvy individuals (m/f/d) to provide written and verbal support to buyers and answer incoming questions about using the product. · Typical inquiries that you ...
-
Customer Service Representative
2 weeks ago
Cascade Enterprises Meadowbrook, VA, United States Freelance**Join our team at Meadowbrook, VA and start your career in sales** · At **Dein-Quereinstieg**, we support renowned partner companies in the telecommunications and energy industries with their search for personal customer advisors. We offer everyone the opportunity to enter the w ...
-
Customer Service Representative
2 days ago
Generator Supercenter of Virginia Glen Allen, United States**Customer Service Representative Needed. HIRING IMMEDIATELY.** · **We Are the Largest Generac Dealer in North America.** · Generator Supercenter was established in 2005 with a simple vision; educate our customers and provide turnkey standby generator solutions that would work, c ...
-
Client service representative
5 days ago
Banfield Pet Hospital Richmond, United StatesThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes theproductivity of the veterinary medical team (in terms of numbers of clients and pets), ensures goodcommunication with associates and clients Client Service, Representativ ...
-
Customer Service Representative
1 week ago
CRH plc Richmond, United StatesResponsible for inside sales and/or counter sales. The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors Customer Service Representati ...
-
customer service representative
3 days ago
Family Dollar Richmond, United StatesFamily Dollar NINE MILE RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regis ...
-
Customer Service Representative
1 week ago
Michael and Son Services Richmond, United StatesMichael and Son Services has been in business since 1976. Our mission is to exceed our customer's expectations and provide a memorable experience. Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services ...
-
patient services representative
1 week ago
Bon Secours Richmond, VA, USA, United StatesThank you for considering a career at Bon Secours · Bon Secours · As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a cu ...
-
patient services representative
1 week ago
Bon Secours Mercy Health Richmond, VA , USA, United StatesAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. · Bon Secours · As a faith-based and patient-focused organiz ...
Customer Service Representative - Richmond, United States - Teleperformance USA
Description
Category : Customer Service/SupportAbout TP
Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways.
With more than 410,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.
Benefits of working with TP include:
Teleperformance and You
Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit
This position will be based on-site at our Richmond, Virigina location.
Your Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Were looking for fearless people people who are inspired to deliver only the best in all that we do.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer