Customer Service Representative - Richmond, United States - Carpenter Co.

Carpenter Co.

Verified Company

Richmond, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Carpenter Co.

has an exciting career opportunity available for a
Customer Service Representative, for the Fiber Department, at our manufacturing plant in Richmond, VA.

This position is responsible for providing customer service to our internal and external customers. Must be able to work in a fast paced environment and adapt to changes very quickly.

Responsibilities:

Provide internal and external customer service to customers, remote sales team, plant personnel, and other departments within the company
Input and verify orders, price, and shipping information within the SAP system
Coordinate between manufacturing and customers to resolve order issues
Update and maintain customer information within our database
Generate daily reports to provide status updates
Complete invoicing and related billing tasks
Assist other team members within the Customer Service Department, as needed
Assist with orders pertaining to the Fiber/Filtration Department, as needed
Serve as Payroll backup

Skills/ Requirements

Minimum of a High School Diploma or GED equivalent required, some college preferred
1+ years of customer service experience in an office environment supporting internal and external customers
Intermediate computer skills including Microsoft Outlook, Word and Excel required
SAP experience preferred
Experience with importing and exporting is preferred
Excellent communication skills
Able to physically move about the manufacturing plant at a quick pace.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.