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    Customer Service Representative - Richmond, United States - Carpenter

    Carpenter
    Carpenter Richmond, United States

    Found in: Lensa US 4 C2 - 3 days ago

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    Description

    **Customer Service Representative**

    **Job Description**

    Carpenter Co. has an exciting career opportunity available for a Customer Service Representative at our manufacturing plant in Richmond, VA. This position is responsible for providing customer service to our internal and external customers. Must be able to work in a fast paced environment and adapt to changes very quickly.

    Responsibilities:

    Provide internal and external customer service to customers, remote sales team, plant personnel, and other departments within the company

    Input and verify orders, price, and shipping information within the SAP system

    Coordinate between manufacturing and customers to resolve order issues

    Update and maintain customer information within our database

    Generate daily reports to provide status updates

    Complete invoicing and related billing tasks

    Serve as Payroll backup

    Skills/ Requirements

    Minimum of a High School Diploma or GED equivalent required, some college preferred

    2+ years of customer service experience in an office environment supporting internal and external customers

    Intermediate computer skills including Microsoft Outlook, Word and Excel required

    SAP experience preferred

    Experience with importing and exporting is preferred

    Excellent communication skills

    Able to physically move about the manufacturing plant at a quick pace.

    Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.

    **NO PHONE CALLS OR AGENCIES**

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    **Posted**: 2/28/2022

    **Job Status**: Full Time

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