Jobs
>
Customer Service Representative
>
Richmond

    Customer Service Representative - Richmond, United States - Lhh

    Lhh
    Lhh Richmond, United States

    2 weeks ago

    LHH background
    Description

    LHH is currently partnering with a Law Firm in the Richmond, VA area looking to bring on several Customer service representatives. This is a temporary role with the opportunity to convert to a permanent employee. This position requires candidates to be local to Richmond, VA and will be a hybrid schedule. Prior call center experience within professional services is required for this role. The hourly pay rate for the position is $21hr. Please note this will be a non-scripted call center environment. This position involves handling inbound and outbound calls in a non-scripted, professional call center setting, providing white-glove service to our clients.

    Responsibilities:

    • Call Handling: Manage inbound and outbound calls in a professional manner, requiring a complex review of documents and research to provide accurate and timely information. Follow up with customers to ensure they received all the information needed
    • Document Review: Review documents to provide correct information to callers. Review document submissions for completeness, ensuring all necessary information is obtained and recorded accurately.
    • Database Management: Record detailed notes in the database, maintaining accurate and up-to-date customer records.
    • Customer Service Excellence: Provide a white-glove experience to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

    Requirements and Qualifications:

    • Adherence to Work Schedule: Monday-Friday 8:30-5 for training
    • 2 shifts are available: Early shift (7:30 4:00) and Evening shift (12 8:30)
    • Call Center Experience: Prior experience in a non-scripted call center is required, preferably in the professional services industry (finance, banking, legal etc.)
    • Document Review Skills: Ability to conduct complex document reviews and research to provide accurate information.
    • Dependability: Must be reliable and punctual, with a strong work ethic.
    • Communication Skills: Excellent written and verbal communication skills, with the ability to convey information clearly and professionally.

    Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

  • Carpenter Co.

    Customer Service Representative

    1 week ago

    Carpenter Co. Richmond, United States

    Carpenter Co. has an exciting career opportunity available for a **Customer Service Representative**, for the Fiber Department, at our manufacturing plant in Richmond, VA. This position is responsible for providing customer service to our internal and external customers. Must be ...

  • Cintas

    Service Sales Representative

    1 week ago

    Cintas Richmond, United States

    **Requisition Number**: 171468 · Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers; replacing used an ...

  • Cintas

    Service Sales Representative

    3 days ago

    Cintas Richmond, United States

    **Requisition Number**: 171632 · Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers; replacing used an ...

  • Vortex Metal Manufacturing

    Customer Service Representative

    3 days ago

    Vortex Metal Manufacturing Richmond, United States

    **Who We're Hiring**: · Vortex Metal Manufacturing is searching for a Customer Service Representative (CSR) who will be responsible for delivering a great experience for our customers throughout their entire process. This is a self-reliant, hands-on, fast paced position where an ...

  • Ferguson Enterprises, LLC

    Customer Service Representative

    1 week ago

    Ferguson Enterprises, LLC Richmond, United States

    **Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...

  • Equalizer Solutions

    Customer Service Representative

    6 days ago

    Equalizer Solutions Richmond, United States

    Responsibilities: · - Analyze customer needs on a face to face basis and provide appropriate solutions · - Maintain accurate and detailed records of customer interactions · - Handle customer inquiries and resolve complaints in a professional and timely manner · - Collaborate with ...

  • Owens & Minor Distribution Inc.

    Customer Service Representative

    1 week ago

    Owens & Minor Distribution Inc. Richmond, United States

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and the ...

  • Palco

    Customer Service Representative I

    2 weeks ago

    Palco Richmond, United States

    **CUSTOMER SERVICE REPRESENTATIVE**: · **Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financi ...

  • The Travelers Companies, Inc.

    Billing Customer Service Representative

    1 day ago

    The Travelers Companies, Inc. Richmond, United States

    Who Are We? · - Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...

  • Faith Technologies Inc.

    Electrical Field Service Representative

    1 week ago

    Faith Technologies Inc. Richmond, United States

    **Local Regions in Following Locations**: · New Orleans, LA - Columbia, SC - Phoenix, AZ - Dallas, TX - Columbus, OH - Stafford, CT - Richmond, VA - San Antonio, TX - Quincy, WA - Cheyenne, WY - Chicago, IL - Des Moines, IA - New York City, NY - Baltimore, MD - Detroit, MI - Indi ...

  • MGN

    Charity Customer Service Representative

    1 week ago

    MGN Richmond, United States

    Are you passionate about making a difference in the world? We are seeking dedicated individuals to join our team as Charity Customer Service Representatives. In this role, you will have the opportunity to engage with potential donors, represent our charity in a positive light, an ...

  • Dermatology Practice

    Patient Service Representative/phone Bank

    1 week ago

    Dermatology Practice Richmond, United States

    At Richmond Dermatology, we exhibit a deep commitment in providing exceptional care to our patients. We invest in our talent (the employees) to ensure this commitment is on display every day. · We need an exceptional Patient Service Representative whose primary responsibility wil ...

  • Commonwealth Vector Control

    Customer Service Representative- Inside Sales

    1 week ago

    Commonwealth Vector Control Richmond, United States

    Are you ready to join a team that's buzzing with energy. Welcome to Mosquito and Pest Authority, where our mission is to keep homes safe and pest-free. We're more than just a pest control company; we're a community of hardworking enthusiasts committed to making a difference, one ...

  • A&H Management Inc.

    Customer Service Representative

    2 days ago

    A&H Management Inc. Tuckahoe, United States

    We are characterized by our ability to persevere, adapt, transcend, and take risks. Our dedication to our customers, employees and clients is unmatched and has only intensified over the years. We value camaraderie, respect, and inclusivity amongst our Customer Service team and co ...

  • Allergy Partners of Richmond

    Patient Services Representative

    3 days ago

    Allergy Partners of Richmond Mechanicsville, United States

    **Patient Services Representative** · **Allergy Partners of Richmond **is seeking a Patient Services Representative to join our Mechanicsville Office. · **Main Responsibilities**: · - Answer phones, schedule appointments. · - Collect co-pays and balances. · - Collect and enter pa ...

  • RadNet

    Patient Service Representative

    5 days ago

    RadNet Tuckahoe, United States

    Overview: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are_ Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the ...

  • Allergy Partners of Richmond

    Patient Services Representative

    1 week ago

    Allergy Partners of Richmond Henrico, United States

    **Patient Services Representative** · **Allergy Partners of Richmond **is seeking a Patient Services Representative to join our team. · **Main Responsibilities**: · - Answer phones, schedule appointments. · - Collect co-pays and balances. · - Collect and enter patient demographic ...

  • Skyline Solutions

    Customer Service Representative for Home Office Gaming Consoles

    3 weeks ago

    Skyline Solutions Richmond, KY, United States Freelance

    Our client is the German service partner of a well-known manufacturer of a gaming console. We are looking for technically savvy individuals (m/f/d) to provide written and verbal support to buyers and answer incoming questions about using the product. · Typical inquiries that you ...

  • Generator Supercenter of Virginia

    Customer Service Representative

    1 week ago

    Generator Supercenter of Virginia Glen Allen, United States

    **Customer Service Representative Needed. HIRING IMMEDIATELY.** · **We Are the Largest Generac Dealer in North America.** · Generator Supercenter was established in 2005 with a simple vision; educate our customers and provide turnkey standby generator solutions that would work, c ...

  • Cascade Enterprises

    Customer Service Representative

    3 weeks ago

    Cascade Enterprises Meadowbrook, VA, United States Freelance

    **Join our team at Meadowbrook, VA and start your career in sales** · At **Dein-Quereinstieg**, we support renowned partner companies in the telecommunications and energy industries with their search for personal customer advisors. We offer everyone the opportunity to enter the w ...