Customer Service Representative - Richmond, United States - Vortex Metal Manufacturing

Description

Who We're Hiring:

Vortex Metal Manufacturing is searching for a Customer Service Representative (CSR) who will be responsible for delivering a great experience for our customers throughout their entire process.

This is a self-reliant, hands-on, fast paced position where an individual will be challenged with multiple goals overlapping in time.

They will spend most of their time interacting with customers, partnering with internal teams, and managing the workflow from beginning to end.

The CSRs will also be challenged by critically thinking about designing procedures that bring accuracy and efficiency to the back end of our operations.

Who We Are:

Join the excitement at Vortex Metal Manufacturing, the ultimate destination for sheet metal manufacturing experts in Richmond, VA Since 2012, we've been the unrivaled choice for top-notch spiral duct in Central Virginia, setting the industry standard.

With our team's extensive experience and state-of-the-art machinery, we can craft spiral ducts to perfectly suit any project.

But that's not all we've expanded our reach with distributors across the east coast to ensure your orders are fulfilled with lightning speed and unmatched efficiency.

If you're ready to be part of a team that's revolutionizing the industry and setting the bar for excellence, seize the opportunity and join Vortex Metal Manufacturing for an exciting and dynamic journey


What We Offer:

Vortex Metal Manufacturing offers a wide range of employee benefits, including:

• A welcoming, family-oriented work environment that supports work/life balance.
• 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
• Medical insurance with three plan choices, including Health Savings Account options.
• Dental insurance with two plan choices.
• Vision insurance coverage.
• Flexible spending account.
• Tuition reimbursement.
• Access to apprenticeship training programs.
• Discounts on Woodfin services for employees.
• Scholarship opportunities for you and your family.
• Paths for crosstraining and career advancement.
• Paid vacation that accrues from day one.
• Employee Assistance Program for support when needed.

What You'll Do:

• Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing assistance as needed.
• Analyze customer needs on a facetoface basis and provide appropriate solutions.
• Distribute work to the appropriate departments in order to accomplish tasks received externally.
• Collaborate with internal teams to ensure the proper execution of events, in order, and on time; offering support and assistance as necessary.
• Work hand in hand with the delivery coordinator on making sure duct is getting to the customer on time.
• Work well individually and in group settings while maintaining a high attention to detail.
• Maintain a desire to learn and grow professionally.

What You'll Bring:

• Customer service experience required.
• Great interpersonal skills.
• Ability to multitask and make decisions independently.
• Able to reliably arrive for a shift on time and remain until the completion of his/her assigned shift.
• A desire to learn and grow within our company.
• Must be able to crawl, kneel, squat, and climb.
• Must be able to lift up to 75 pounds on a regular basis, unassisted.
• Must be able to stand and walk for extended periods of time.
• Must be able to interact with people in a professional manner

At Vortex Metal Manufacturing, we're dedicated to creating a respectful and inclusive workplace. We're an Equal Opportunity Employer and don't discriminate based on various factors, including race, religion, gender, age, or disability.

Our employment decisions are solely based on merit, competence, performance, and business requirements, ensuring fairness and equal opportunities for all.