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    Operations Coordinator - Denver, United States - Colorado Lighting, Inc.

    Colorado Lighting, Inc.
    Colorado Lighting, Inc. Denver, United States

    3 weeks ago

    Default job background
    Full time
    Description
    OPERATIONS COORDINATOR - Reports to Operations Director.

    Job Type: Full-time (temp - to hire).
    Great benefits after 90 days.
    The Operations Coordinator is responsible for quality control of service work orders by coordinating with the field technicians and billing department to ensure timely, high-quality input into billing. Also provides support to the Director of Operations as requested.

    This position is responsible for (but not limited to) the following:
    • Provides Quality Control for all Service paperwork.
      • Reviews exception cases for all service paperwork working with the billing department.
      • Make the initial contact with field personnel with coaching and feedback regarding tablet discrepancies & data quality issues.
      • Tracks quality and issues of all techs for training purposes - sends to appropriate Manager.
    • Sage Processing.
    • Provides support to Technicians in managing and documenting time.
      • Assists all technicians with managing time.
      • Corrects and adjusts all time for technicians and electricians.
      • Add special instructions to customer profile.
    • Assists Director of Operations.
      • Maintain a positive and collaborative team environment for entire Operations Department.
      • Takes initiative and adapts to other responsibilities when tasked.
    Qualifications:
    • Ability to communicate both verbally and thorough writing in a professional, courteous and knowledgeable manner.
    • Ability to multitask (using several screens and browsers and the same time, talk on the phone while navigating the system).
    • Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner.
    • Ability to comprehend, summarize, edit and paraphrase data.
    • Ability to browse the internet and also use the internal systems and websites for our customers.
    • Ability to create, edit and analyze Excel spreadsheets, Word documents, PDF files and Power Point presentations.
    • Ability to create, navigate, search and update Colorado Lighting's systems. (work orders, reports, quotes, invoices etc, emails).
    • Ability to use office equipment (i.e., fax, phone, scanner, copier, mail).
    • Proficiency in SAGE 100 Contractor helpful.
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