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Service Specialist
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Customer Service Specialist
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Customer Service Specialist
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Access Services Specialist
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Customer Service Specialist
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Access Services Specialist
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Access Services Specialist
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Customer Service Specialist
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United States Senate Washington, United StatesCustomer Service Specialist #763 · Department: · Support OperationsWork Hours: · 8:30am-5:30pmPay Grade Range: · $61290-$107311Remote Work Status: · OnsiteFLSA Status: · Non-ExemptPosting Date Range: · 6/12/2024-6/26/2024This vacancy announcement closes at 7pm EST. Late ap ...
Loan Servicing Specialist - Washington, United States - United States Department of Agriculture
Description
This position is located in the Pre-Default Division, Special Asset Management and Review Branch, Pre-Foreclosure & Acceleration Section 2 under the Servicing & Asset Management Office (SO).
The incumbent will serve as a senior analyst who leads a group of specialists and representatives to ensure pre-acceleration reviews are conducted in compliance with all applicable state and federal laws, which is required to move forward with the foreclosure process if loss mitigation efforts fail.
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.
Time in grade:
Applicants must meet one year at the next lower grade to be considered for the next higher grade
(eg:
one year at the GS-11 grade level for consideration for the GS-12 grade level.)
GS-12
Grade Level:
Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level; or its non-Federal equivalent that demonstrates: ensuring compliance in pre-acceleration reviews and/or pre-foreclosure work in collections, customer service, escrow, payment, payment processing, loan administration, and/or foreclosure sale processing.
Reviewing and analyzing delinquent and final legal analysis on loans to determine feasibility of liquidation options to approve or deny recommendation actions.
Conducting pre-acceleration reviews on accounts and applying policies, procedures, state laws, rules, and regulations across a nationwide portfolio and best course of action to protect the interest of the Government.
Resolving complex problems related to serious delinquent accounts.Communicating with customers, attorneys, borrowers, state and field personnel to exchange information, acquire missing date or facts relevant to specific case processing and disposition, and provide alternatives.
NOTE:
To be considered for this position, you must meet all qualification and eligibility requirements for the GS-1101 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement.
A copy is available at:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
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