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Marquand

    Customer Service - Indianapolis, United States - Eastgate Chrysler Dodge Jeep Ram

    Eastgate Chrysler Dodge Jeep Ram
    Eastgate Chrysler Dodge Jeep Ram Indianapolis, United States

    2 weeks ago

    Default job background
    Description

    Job Summary

    currently searching for experienced Customer Service / Business Development Representative.

    Responsibilities

    • Handle incoming phone calls
    • Handle leads and appointment setting
    • Conduct internal CSI calls and emails
    • Work directly with managers on deals that involve internet customers
    • Set appointments for prospective and current customers to meet with a member of the sales team
    • Manage high volume of customer inquiries through phone, email, text/chat per sales
    • Update client information in our CRM Report daily
    • Follow-up with existing customers
    • Follow-up with prospective customers
    • Follow-up with missed/canceled customers
    • Ensure Customer Satisfaction
    • Product knowledge/function is key with all the different vehicles daily
    • Maintaining daily contact target/appointment target
    • Must be able to contribute to positive team environment

    Qualifications

    • Successful Customer Care Representatives must have excellent telephone skills
    • Self- Motivated and Energetic
    • You as the Representative must have the ability to instantly build rapport with the customer
    • A friendly/professional demeanor with excellent written and oral communication skills
    • You must enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
    • Strong organizational skills with the ability to multitask and meet daily goals
    • Follow up with customers effectively
    • Cold calling/Call center skills

    Competitive pay based on experience. Medical, dental and vision insurance. 401(k) investment plan. Paid vacation and holidays. Apply today

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