Customer Service Representative - Indianapolis, United States - BBA Aviation Plc.

BBA Aviation Plc. Indianapolis, United States

3 weeks ago

Part time

Description

Job ID 10530 Date Posted 05/09/2024 Location Indianapolis, Indiana Airport Indianapolis Int'l Airport Company Signature Flight Support LLC Job Type Part time Job Level Standard

Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:

Work as part of a team to provide everyone with a friendly welcome to Signature
Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties
Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors
Replenish complementary beverages/supplies, as outlined in the facility appearance standard
Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested
Assist pilots with access to airport and weather information, portals and computers
Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed
Abide by emergency response procedures when/if critical events occur
Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
Exhibit a positive attitude, consideration and courtesy to everyone at all times
Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
Create accurate records pertaining to time worked and activities and services performed
Other duties as requested

Job Responsibilities

The following are essential to the job, in addition to those listed above and on the chart in this description.

While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp.
Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents
Operate a multi-line telephone and use the company-approved greeting.
Drive cars, vans or other shuttles in some locations, where applicable.
Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
Ability to prioritize and perform multiple tasks simultaneously.
Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
Ability to read small print.

Job Qualifications

To qualify for this position, applicants and those in the role must have:

High School diploma or general education degree (GED)
Minimum of 18 years of age.
A valid state license is required where applicable (based on locations where driving is required).
A professional appearance
Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
Must be legally authorized to work in the country of employment.
Ability to successfully and timely complete Signature's training programs Ability to use a computer and email, including passing computer-based training modules.
Strong verbal and written English communication skills.
Ability to work flexible schedules and in various weather conditions.
Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
Preferred: knowledge of radio procedures and protocols

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.

About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks

Customer Service Representative

1 week ago

Creative Financial Staffing Indianapolis, United States

Customer Service Representative · ABOUT THE COMPANY · Our client is dedicated to providing exceptional service to their customers. They pride themselves on their commitment to customer satisfaction and are seeking a talented individual to join their dynamic team as a Customer S ...
Customer Service Representative

2 days ago

United Airlines Indianapolis, United States Part time

. Customer Service Representative- · . Starting pay of $19.07 per hour with competitive benefits that let you see the world: · . There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airlin Customer Service Representative, Cus ...
Customer Service Representative

4 weeks ago

Altitude Sports and Entertainment Indianapolis, United States

** Customer Service Representative** · **Job Category****:** Administration **Requisition Number****:** CUSTO03918 Showing 1 location **Job Details** · **Description** · The Role · The Customer Service Representative will report directly to the Customer Service Manager while ...
Client Services Representative

3 weeks ago

Meduit Indianapolis, United States

We are seeking a Client Services Representative at our Rocky River location. · The Client Services Representative serves as a liaison between our clients and the call center staff. They provide supportive positive services both internally and externally to resolve issues. Provid ...
Customer Service Representative

3 weeks ago

Brenntag Indianapolis, United States

Stage Picture: · JobTitle: · Customer Service Representative · Location: · Indianapolis/Indiana/USA · Employment Type: · Employee · Customer Service Representative · Our team in Indianapolis currently has an opening for a Customer Service Representative · YOUR ROLE & RESPONSI ...
Customer Service Representative

3 weeks ago

ABBTECH Professional Resources Indianapolis, United States

This program requires US Citizenship. · Seeking a full-time Customer Service Representative with Mortgage Servicing experience. Opportunity for telework after training upon performance and customer approval. · Our Clients Mortgage Customer Service team supports the US Departme ...
Customer Service Representative

3 weeks ago

FASTSIGNS #240301 Indianapolis, United States

Benefits: · Bonus based on performance · Paid time off · FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team · Benefits/Perks: · Competitive Pay · Paid Vacation and Holidays · Performance Bonus · Ongoing Training Opportunities · A Successful FASTSIG ...
Guest Service Representative

3 weeks ago

Quality Inn Indianapolis Indianapolis, United States

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and p ...
Customer Service Representative

4 weeks ago

FastSigns Indianapolis, United States

Benefits:Bonus based on performance · Paid time off · FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team · Benefits/Perks:Competitive Pay · Paid Vacation and Holidays · Performance Bonus · Ongoing Training Opportunities · A Successful FASTSIGN ...
Customer Service Representative

1 day ago

Garage Doors Of Indianapolis Indianapolis, United States

Job Description Job Description Become a Customer Care Representative - Join Garage Doors of Indianapolis Garage Doors of Indianapolis is currently seeking bright, motivated individuals to join our valued team of customer care representatives. Qualified candidates have exceptiona ...
Customer Service Representative

1 week ago

Rockwood Search Indianapolis, United States

**Customer Service Representative - Indianapolis, IN** · **Job Identification Number:** 637 · **Location:** · **Job Type:** · **Job Category:** · Apply Now ? ***Qualified candidates, please attach resume when applying.*** · ****OVERVIEW:**** · Our client is a growing P&C i ...
Customer Service Representative

3 weeks ago

Sunbelt Rentals Indianapolis, United States

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...
Customer Service Representative

2 days ago

David's Bridal Indianapolis, United States

**Customer Service Representative** · NOW HIRING Location IN - Indianapolis Area Store Hourly Careers Category Retail - Customer Service Share this role: **Seasonal CUSTOMER SERVICE REPRESENTATIVE** · **What if** · Our most successful seasonal CSRs are self-motivated individua ...
Customer Service Representative

4 weeks ago

City of Indianapolis and Marion County Indianapolis, United States

Position is responsible for managing telephonic and in-person inquiries from members of the public seeking assessment and other local government related information. The position will provide project management support for the work done by Residentia Customer Service Representati ...
Customer Service Representative

4 weeks ago

Sunbelt Rentals Indianapolis, United States

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...
customer service representative

5 hours ago

Family Dollar Indianapolis, United States

Family Dollar - 131 W 38TH ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
Customer Service Representative

6 days ago

EcoShield Pest Solutions Indianapolis, United States

Overview: · The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering a ...
Customer Service Representative

4 weeks ago

Canon U.S.A., Inc. Indianapolis, United States

· Customer Service Representative - Print Center · Job Locations · US-IN-INDIANAPOLIS · Requisition ID · # of Openings · 1 · Category (Portal Searching) · Customer Service/Support · Position Type (Portal Searching) · Regular Full-Time · Overview · Under the direction of the Cano ...
Customer Service Representative

4 weeks ago

Mays Chemical Company, Inc. Indianapolis, United States

**Mays** is seeking a **Customer Service Representative** in **Indianapolis, IN** . The selected candidate will report directly to the Customer Service Manager. The candidate will be responsible for managing and processing customer orders, locating product, entering purchase orde ...
Patient Service Representative

5 hours ago

Jane Pauley Community Health Center Inc Indianapolis, United States

Who are we? · The Jane Pauley Community Health Center, Inc. (Corporation) is a thriving Federally Qualified Healthcare Center (FQHC) with numerous facilities across the state of Indiana. We are leaders in compassionate, integrated care. Our mission is to promote a healthy communi ...