- Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
- Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced,automated, high-volume contact center environment
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining apleasant phone experience for the caller
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products(home, auto, valuable articles/collectibles, flood,
- Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
- Maintain established levels of productivity, service, and quality standards within a fast-paced call center
- Works collaboratively with team members, and business partners to provide a quality experience for our agents
- Responsible for cross selling coverage to round out accounts
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
- Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Experience in a high-volume contact center with a strong focus on superior service is a plus
- Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policychange requests and inquiries from our valued agency partners
- Track record of success in managing competing demands, and problem solving while on the phone with customers
- Property and Casualty insurance experience a plus
- Chubb's ideal team member is someone with an ongoing desire for professional and personal development and issomeone who learns with a high regard for accuracy and best-in-class service
- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
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