Supervisor, EFT Operations - New York, United States - Municipal Credit Union

Description

Job Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview: The Electronic Funds Transfer Supervisor is responsible for assisting in overseeing the daily operations of the department; focusing on member service standards, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, and vendors. Monitor new plans and procedures to enhance operating efficiency. Assist in short-term and long-term service delivery and business objectives for the department. The department functions consist of EFT processing which includes ACH, SEG group payrolls account research, Stop payments and other EFT processing and back office related account issues.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Assist in overseeing daily activity related to Electronic Funds Transfer processing transactions, Member requests, SEG payroll, Stop payments, processing Vendor supplement products which includes taking advantage of all available tools to automate processes.
• Handle escalated research and adjust accounts as needed. Serve as backup support for staff as needed
• Advise of potential legal issues or credit union risk exposure
• Maintain SEG group payroll department relationship and other department related vendors.
• Administer department tasks and workflow balance including delegation and execution of Sypnasys Events.
• Fosters all team culture within the department by providing open lines of communication and cooperation between all areas
• Cultivates strong working relationships and builds trust among team members
• Ensure and monitor departments' policies and procedures comply with all Federal, State, and network rules and regulations, develop expertise, and maintain internal controls of the various systems, implementing changes as needed to assure efficient workflow, maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations, maintains appropriate operating controls to mitigate risk.
• Ensure that the team is adhering to processes and procedures.
• Oversees and support staff with incoming member files, repair any exception items, balance the file and process for posting to member's accounts.
• Working knowledge of Record Retention regulations to assist in complying with record retention policy
• Administer restrictions on member accounts reported on system
• Assist Investigate, troubleshoot, and respond to inquiries, requests, and member complaints received for department
• Maintain industry knowledge of ACH, share draft, and other processes related to Payment Systems, including the NACHA Operating Rules and Guidelines; Ensure compliance with all state, federal and NCUA regulations and laws. Maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations.
• Ensures daily deadlines are met by identifying out of balance conditions and other exceptions to processing including GL reconciliations
• Assures Regulation D, CC and E compliance and monitors any exceptions
• Schedule regular staff meetings, encourage staff development and ongoing support for talent management in the assigned area by providing one on one coaching, cross-training programs where possible and guidance to staff to enable them to achieve extraordinary performance. Hires, supervises, coaches, develops and regularly reviews the performance of direct reports to ensure assigned areas are operating efficiently and reliably.
• Assist as needed for backup support for staff as needed
• Manage employee performance, monitor attendance and punctuality including annual appraisals.
• Knowledge of related NACHA rules, Regulation E and D, Bank Secrecy Act, NCUA rules and regulations and other government regulatory agencies.
• Provide monthly detailed departmental activity report, staff productivity and measuring department standard, Verify and ensure all time off requests are approved and all hours are correct and properly coded in ADP including employee overall performance and annual appraisals.
• Serve on committees and partner across the organization to implement improvements in processes.
• Perform other duties as required
• Travel as required

Requirements:

• Bachelor's degree required or equivalent working experience
• NACHA Certification
• Minimum five years' experience working in a financial services
• Minimum three years' experience in management or leadership role
• Requires independent thinking
• Requires excellent leadership skills
• Ability to lead a diverse project team, manage multiple project tasks concurrently and effectively coordinate and control cross-functional implementation plans.

Competencies:

• Effective organizational, problem solving, and multitasking skills.
• Demonstrates ability to communicate written and verbal skills.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
• Proficiency in Microsoft Office Suite.
• Highly ethical.

MCU Values and Expected Competencies:

• Results: We will achieve the best outcomes for our members. Continuously track and measure everything and use it to always improve. Be proactive, not reactive.
• Teamwork: We will work together to achieve common goals as ONE TEAM.
• Agility: We will remain agile through our decision making, planning and delivery; using curiosity and creativity to see situations from all perspectives.
• Ownership: We will hold ourselves and each other accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
• Integrity: We will act professionally and positively. Build trust by doing what we say. Be upfront and communicate thoroughly.
• Belonging: We will create environments in which any individual or group can be welcomed, respected, supported and valued.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.