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    Onsite Client Services Coordinator - Rochester, United States - Athelas

    Athelas
    Athelas Rochester, United States

    2 weeks ago

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    Description
    Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs.

    And technological advancements - from electronic health record systems to dictation software - have failed to live up to their promise of making the lives of all healthcare staff easier.


    Commure's mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.


    The Commure suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements.

    Since merging with Athelas, our growing suite of solutions now includes:


    • Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes
    • Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients
    • Staff Safety - Commure Strongline protects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations
    • At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention
    • Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers
    • Automated Dictation - Athelas Scribe utilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day
    Commure takes a provider-focused approach to healthcare and the healthcare industry has noticed. We've grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we're just getting started.

    Backed by General Catalyst, Sequoia, and many other leading investors, Commure is positioned to be the defining healthcare tech company of the next 15 years.

    If you're eager to advance our mission to make health the focus of healthcare, come join us

    This is located onsite at a customer in Rochester.


    Primary Responsibilities:

    • Lead comprehensive training sessions for healthcare front office staff on how to effectively use our billing software, ensuring both competence and efficiency.
    • Collaborate closely with billing managers to tailor training and software usage strategies to meet individual practice needs.
    • Take full ownership of the training process for various practices, from planning through execution and follow-up.
    • Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.
    • Manage ongoing customer relationships, striving to deliver an exceptional experience for every customer and address any training-related concerns.
    • Contribute to the design and implementation of systems and processes that enhance scalability and operational efficiency across multiple locations.
    • Analyze and solve complex business problems, owning both the execution and the outcomes of your strategies.
    • Drive and track key operational metrics, such as process throughput and defect rates, to measure training effectiveness and operational efficiency.
    • Develop a deep understanding of the business to proactively identify and address emerging challenges and opportunities.

    Key Qualifications:

    • Strong technical aptitude, with the ability to understand and teach complex software systems.
    • Demonstrated track record of success in a training or implementation role, ideally within a healthcare or tech-focused environment.
    • Ability to work effectively with cross-functional teams, including sales, operations, and engineering, to enhance customer satisfaction and meet company goals.
    • Strong documentation skills, with a proficiency in developing best practices that streamline onboarding and training processes for scalability.
    • Demonstrated drive, intellectual curiosity, and a meticulous attention to detail.

    Who You Are:

    • A project management pro, capable of handling multiple projects simultaneously in a fast-paced environment.
    • Energized by direct interaction with clients and a passion for delivering outstanding customer service.
    • A truth seeker who is relentless in pursuing comprehensive solutions and understanding client needs.
    • Comfortable with ambiguity and rapid changes typical in a fast-growing company.
    • Experienced with Google Suite
    Why You'll Like Working with Athelas


    • Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well
    • Technology Focus: Revolutionizing how technology can be used in the healthcare industry
    • Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator
    • Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions
    • Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started
    • Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.
    Athelas is committed to creating and fostering a diverse team.

    We are open to all backgrounds and levels of experience, and believe that great people can always find a place.

    We are committed to providing reasonable accommodations to all applicants throughout the application process.


    Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities.

    Employees will report to the information security office any confirmed or potential events or other risks to the organization.

    Employees will be required to attest to these requirements upon hire and on an annual basis.
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