- Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
- Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.
- Generate/monitor Service department's internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
- Perform accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
- Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
- Track and/or quote deficiencies.
- Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
- Dispatch appropriate technician(s) based on skill set required for each site or project.
- Issue tools from service cage.
- Generate/maintain schedules on a daily/weekly/monthly. Field trouble calls, PM inspections, on-call schedule, vacation schedule, and subcontractor schedule.
- Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
- Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
- Material requisition: prepare and process accurate purchase requisitions for purchasing.
- Complete service contract cancellation form(s) and submit with back up for processing.
- Coordinate customers' service requirements with other appropriate departments, as necessary, to ensure effective customer service.
- Provide accurate information to Accounting to ensure one-day billing processing.
- High school diploma or equivalent.
- Two to five years of experience in customer service.
- Strong organizational skills.
- Ability to multi-task, manage self and team.
- Remain calm under pressure.
- Possess sound decision-making skills and practiceal judgment priorities.
- Ability to encourage and motivate people with positive attitude.
- Interest in helping and working with customers.
- Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.
- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- 401(k) matching.
- Short term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Professional career development opportunities.
- Pay Rate: $21.00 per based on experience.
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Service Coordinator
1 week ago
Family Service Rochester Rochester, United StatesJob Description · Job DescriptionDo you have a passion for making a positive impact on your community and the lives of older adults? Do you value working for an agency who is dedicated to fostering a rewarding and positive working environment while encouraging professional and pe ...
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Client Services Coordinator
4 weeks ago
Manning & Napier Advisors Rochester, United StatesSummary · We are currently recruiting recent college graduates to join our Growth and Development Team as a Service Coordinator. An individual in this position will gain hands on experience within our Client Services Department, working in-tandem with service teams across sales ...
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Customer Service Coordinator
2 days ago
Penske Rochester, NY, United StatesPosition Summary: · Penske's Customer Service Coordinator is designed to provide a high customer focused touch, working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. · Candidates in this role need ...
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Sales and Service Coordinator
3 days ago
Sephora Rochester, United States Full timeJob ID: · Store Name/Number: NY-Pittsford · Address: 2780 Monroe Avenue, Rochester, NY 14618, United States (US) · Hourly/Salaried: Hourly (Non-Exempt) · Full Time/Part Time: Full Time · Position Type: Regular · Your Role at Sephora: As a Sales and Service Coordinator, you' ...
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Migrant Services Coordinator
2 weeks ago
Ibero-American Action League, Inc. Rochester, United StatesJob Description · Job DescriptionDescription:Under the supervision of the Migrant Relocation Assistance Program Director, the Migrant Services Coordinator is responsible for supervising assigned staff, outreach, providing case management services, maintaining files, records, and ...
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Customer Service Coordinator
2 weeks ago
Alsco Rochester, United States** Customer Service Coordinator** · **Job Category****:** Service **Requisition Number****:** CUSTO022803 Showing 1 location **Job Details** · **Description** · Classification: · Non-Exempt · We are Alsco Uniforms. Weve been working hard for our customers since 1889 when we ...
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Service Coordinator
4 weeks ago
East House Rochester, United StatesService Coordinator · Rochester, NY ) · Description · About Us:East House is a leading organization committed to providing comprehensive support and services to individuals in transition to more independent community living. · Position Overview: · We are seeking a dedicated and c ...
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Service Coordinator
1 week ago
East House Rochester, United StatesService Coordinator · Rochester, NY ) · Description · *This position is for our new location, Canal Commons, and will train at our Headquarters on Monroe Ave until April 2024. · About Us:East House is a leading organization committed to providing comprehensive support and ser ...
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Service Coordinator
1 week ago
East House Rochester, United StatesAbout Us: East House is a leading organization committed to providing comprehensive support and services to individuals in transition to more independent community living. Position Overview: We are seeking a dedicated and compassionate Service Coordinator to join our team at East ...
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Residential Services Coordinator I
1 week ago
DePaul Senior Living Rochester, United StatesThe DePaul Ridgeview Commons Apartment Treatment Program is now hiring a full-time Residential Services Coordinator This role assumes primary responsibility for developing RSP, performing and coordinating the services and functions necessary to enha Residential, Coordinator, Ment ...
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Supportive Housing Service Coordinator
3 days ago
EPISCOPAL CHURCH HOME Rochester, United StatesEpiscopal SeniorLife Communities Mission: · We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, suppor ...
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Waiver Program Service Coordinator
3 weeks ago
HCR Home Care Rochester, United StatesRole and ResponsibilitiesThe Service Coordinator provides primary assistance to waiver applicants/participants in gaining access to needed waiver and Medicaid State Plan services, as well as other local, state, and federally funded educational, vocational, social, and medical ser ...
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Supportive Housing Service Coordinator
3 weeks ago
EPISCOPAL CHURCH HOME Rochester, United StatesEpiscopal SeniorLife Communities Mission:We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting ...
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Service Coordinator Waiver Programs
4 weeks ago
EPISCOPAL CHURCH HOME Rochester, United StatesEpiscopal SeniorLife Communities Mission:We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting ...
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Service Access Coordination Manager
1 day ago
Coordinated Care Services, Inc. (CCSI) Rochester, United StatesJob Description · Job DescriptionDescription:Service Access Coordination Manager · Monroe County Office of Mental Health · Rochester, NY · FULL-TIME Exempt : 40hours/week · Coordinated Care Services Inc (CCSI) seeks a talented Service Access Coordination Manager to contribute the ...
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Residential Services Coordinator I
5 hours ago
DePaul Rochester, United StatesOverview · The DePaul Rochester View Apartment Treatment Program is now hiring a full-time Residential Services Coordinator I. This position a ssumes primary responsibility for developing RSP, performing and coordinating the services and functions necessary to enhance the residen ...
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Facility Customer Service Coordinator
2 weeks ago
The Sherwin-Williams Company Rochester, United StatesThe Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.This position contributes to the growth of our business through supporting current and potential customers, ha ...
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Facility Customer Service Coordinator
2 weeks ago
Sherwin-Williams Rochester, United StatesJob Description · The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and pot ...
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Onsite Client Services Coordinator
2 weeks ago
Athelas Rochester, United StatesEvery day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements - from electro ...
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Onsite Client Services Coordinator
1 week ago
Athelas Rochester, United StatesEvery day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements - from electro ...
Service Coordinator - Rochester, United States - Sciens Building Solutions
Description
THE POSITION IN A NUTSHELLSciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. TheService Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle.
WHAT YOU'LL BE DOING AND DOING WELL
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Service Coordinator professionals in Rochester
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Kevin Luong
I am a second year software engineering major at RIT. I specialize in designing and creating web app ...