- Teamwork
- Honesty
- Respect
- Excellence
- Accountability
- Drive
- Providing communication between customers and all other Optimas Departments and personnel as necessary.
- Entering orders, monitoring order status, and expediting parts for customers.
- Working with Materials and Production Control, Plan & Schedule assigned account orders.
- Managing and coordinating RFQ's or identifying proper group to which to transfer.
- Providing and documenting Feedback on Optimas relationship.
- Providing regular materials status reports to customer and ensuring customer inventory liabilities appropriately.
- Identifying new opportunities and using these to increasing sales with assigned accounts or move them to other teams to develop.
- Taking appropriate actions to resolve quality issues related to service and product.
- Reporting to senior management account status as required.
- Proactively interact with customers on a regular and ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Optimas.
- Review how Optimas can add value and help with each account's purchasing needs.
- Coordinate and lead activities and communication between each account and Optimas business departments to achieve appropriate business solutions, respond to customers' purchasing needs and coordinate sales.
- Expert in Customer Service- Working to achieve all department objectives and goals set by senior management, following all company policies and procedures, and fostering a positive and constructive attitude with all company personnel and customers.
- Administration - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, basic arithmetic and resources. Achieved with life experience and recipient of a High School Diploma. Bachelors Preferred.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Computer Knowledge- the ability to operate software and electronic devices. Intermediate knowledge of Microsoft Office products (inclusive of Excel, Access, Word and Outlook).
- Oral and Written Expression - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- While performing duties of this job, the employee is regularly required to talk and/or hear.
- The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
- Primarily desk/office call center setting with travel less than 10%.
- Fast paced, ever-changing environment.
- Every Day We Go Above And Beyond
-
Customer Service Representative
2 weeks ago
Titan Industries Massieville, OH, United States Freelance**Who are we looking for**: We are looking for a **Customer Service Representative (m/f/d)** for our client in Berlin to provide long-term support in full-time or part-time (minimum 30 hours/week) in the inbound department to assist customers in the utility sector. · **Location** ...
-
customer service representative
1 week ago
Family Dollar Chillicothe, United StatesFamily Dollar WESTERN AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
-
Customer Service Representative
6 days ago
Shane Maier - State Farm Agent Chillicothe, United StatesJob Description · Job DescriptionPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer service representative
1 week ago
ZephyrTech Amanda, United StatesAbout us: · The EXTERN Metering Services GmbH has been a successful family-owned company since 1991, specializing in heating and operating cost billing, as well as the installation of measuring technology and smoke detectors. WE WILL TELL YOU EVERYTHING ELSE IN A PERSONAL CONVERS ...
-
Nexus Innovations Hamden, OH, United States Freelance**Customer Service Representative for our Clinic Division (m/f/d)**: · Löwenstein Medical SE & Co. KG · Junior Level Experience · Experience in Business Administration (Other) · Full-time · **Why Löwenstein Medical?**: · **Taking new paths.** But never forgetting where we come fr ...
-
Central Ohio Primary Care Chillicothe, United StatesCentral Ohio Primary Care Physicians is seeking a Patient Service Representative for our True Vine Family Medicine office in Chillicothe, OH. The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer servic ...
-
Buyer/ Purchasing 3
4 days ago
Cullerton Group, LLC Chillicothe, United StatesCullerton Group has a new opportunity for a Buyer Purchasing 3 in Mossville, IL. The work will be done onsite three days a week. The rest will be work-from-home. This is a long term contract. It can lead to permanent employment with our customer. Compensation is $30/hr + benefits ...
-
Inbound Retention and Sales Representative I
5 days ago
Mediacom Communications Corporation Chillicothe, United States**$1,000.00 SIGN ON BONUS + salary & Commission & Excellent Benefits.** · Mediacom is one of the largest cable companies in the nation operating in 22 states with over 4000 employees. As Mediacom continues to grow, so do the career opportunities within Be part of the excitement a ...
-
Ctct Customer Segment Consultant
2 days ago
Caterpillar Chillicothe, United States**Career Area**: · Marketing · **Your Work Shapes the World at Caterpillar Inc.** · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are c ...
-
Cleaning staff
2 weeks ago
NovaWorks Chillicothe, OH, United States FreelanceTo support our rapidly growing team in the Chillicothe, OH area, we are looking for part-time cleaning staff (m/f/d) for maintenance cleaning in administrative buildings and schools. · Possible working hours are: · - Monday - Friday, 5:00-7:30 am · **Your tasks**: · - General cle ...
-
customer service representative
2 weeks ago
Family Dollar Londonderry, United StatesFamily Dollar US 50 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register tra ...
-
customer service representative
1 week ago
Family Dollar Piketon, United StatesFamily Dollar US Hwy 23 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
Customer Service Representative
1 week ago
Rumpke Circleville, United StatesCustomer Service Representatives receive and respond to calls from residential customers, (*Specific to RAG & WTG - corporate and national commercial customers and brokers. *Specific to Municipal Contracts - Municipalities, townships) serving as the first point of contact for cus ...
-
customer service representative
2 weeks ago
Family Dollar Amanda, United StatesFamily Dollar - 318 E MAIN STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
-
customer service representative
1 week ago
Family Dollar Williamsport, United StatesFamily Dollar - 554 MILL STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
customer service representative
2 weeks ago
Family Dollar Sinking Spring, United StatesFamily Dollar - 4 S MAIN ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
-
Member Services Representative
1 week ago
Planet Fitness Circleville, United StatesJob Summary · The Member Services Representative Mon-Thurs 2pm-10pm & Fri 1pm-9:15pm will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and ...
-
Customer Service Representative
5 days ago
First State Waverly, United StatesJob Description · Job DescriptionNON-EXEMPT JOB TITLE: Customer Service Representative (CSR) · REPORTS TO: Branch Manager, CSR Team Leader, Asst. Customer Officer, Senior Customer Officer, Chief Customer Officer · SCHEDULE: Full-time or part-time. Full-time (Monday-Thursday 8a-4p ...
-
Customer Service Representative
1 week ago
Rumpke of Ohio, Inc. Circleville, United StatesJob Description · Job DescriptionCustomer Service Representatives receive and respond to calls from residential customers, (*Specific to RAG & WTG – corporate and national commercial customers and brokers. *Specific to Municipal Contracts – Municipalities, townships) serving as t ...
-
Member Services Representative
6 days ago
Planet Fitness Circleville, United StatesJob Description · Job DescriptionJob Summary · The Member Services Representative Mon-Thurs 2pm-10pm & Fri 1pm-9:15pm will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and ...
Customer Service Representative - Chillicothe, United States - Optimas Solutions
Description
Customer Service Representative
About Optimas
Optimas Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.
Our Values are the THREAD that connects us as one team to ensure that we are accountable for our contributions to the success of our company and customers:
Position Overview
We are currently seeking a highly-motivated, driven Customer Service Representative, acting as a customer advocate within Optimas for a pool of Customer accounts. Customer Service Representatives are responsible for ensuring the customer continually receives professional world-class service from all Optimas departments and personnel.
Main Responsibilities
Management of customer account responsibilities include;
The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match. [GK1][ME2]Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Page 1
[GK1]What to include here?
[ME2]Let's add this revised paragraph for all of them