Inbound Retention and Sales Representative I - Chillicothe, United States - Mediacom Communications Corporation

Mediacom Communications Corporation

Verified Company

Chillicothe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

$1,000.00 SIGN ON BONUS + salary & Commission & Excellent Benefits.
Mediacom is one of the largest cable companies in the nation operating in 22 states with over 4000 employees.

As Mediacom continues to grow, so do the career opportunities within Be part of the excitement and join one of the most stable and dynamic technology companies in the market today.

This culture of advancement, success, outstanding benefits, and career advancement opportunities give you The Power to Succeed

GENERAL RESPONSIBILITIES:

Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions.

PAY:
$14.00/hour plus commission

SCHEDULE:
Training is Monday-Friday, 8am-5pm, Regular hours are 11am-8pm Monday-Wednesday, Friday and Saturdays 8am-5pm.

SPECIFIC RESPONSIBILITIES:

Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales.
Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading.
Use the Mediacom resources to sell against the competition and explain our competitive edge.
Build customer loyalty by providing legendary customer service.
Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database.
Educate customers in the use of installed products, service offerings, billing, charges, and product features.
Resolve customer complaints and situations calmly and courteously.
Troubleshoot and resolve service, pricing and technical problems for customers by asking questions.
Meets retention goals set by Company/department.
May assist in the training of new Representatives through onthejob training program.
Other duties as assigned.

PREFERRED EXPERIENCE/SKILLS:

High School Diploma or equivalent required.
2+ years customer service experience required, sales experience preferred.
Customeroriented mentality.
Ability to operate a computer.
Effective listening skills with high level of empathy.
Effective verbal communication skills, including grammar and tone.
Strong ability to ask relevant questions to identify customer needs/concerns.
Ability to remain calm and confident while managing confrontation and rejection.
Selfmotivator upbeat and with a high energy level.
Strong work ethic; teamoriented attitude.

We offer competitive salaries and excellent benefits including health, dental, vision, matching 401k, tuition reimbursement and plenty of room for advancement.

For immediate consideration, please submit your resume on Company Website Link above.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is proud to have received the following recognition, "2023, 2022, 2021 Best Managed Companies," "2019 Best Company for Women to Work," "2017 Best Company for People of Color and Women to Work," "Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award," and "2022 Best Managed Companies"
We are an equal opportunity employer M/F/D/V

Pay:
From $14.00 per hour

Expected hours:
No less than 40 per week

Benefits: