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    Customer Service Rep I - San Jose, United States - Porven LTD

    Porven LTD
    Porven LTD San Jose, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Job Title:

    Customer Service Rep I

    Reports To:

    Customer Service Supervisor

    Salary:

    Base rate

    Benefits:

    100% 401K match up to 4%, 3-tier medical insurance, 2-tier dental insurance, vision insurance, employer paid life insurance, critical illness, hospital indemnity & accident insurance, $3,000 tuition reimbursement, PTO.

    Purpose:

    Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.

    General Description:

    • Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
    • Receive, verify and process payments relating to point of sale orders.
    • Perform point of sale order data entry and troubleshooting.
    • Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
    • Answer and manage phone calls on a timely basis.
    • Provide administration and sales support to field sales personnel.
    • Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
    • Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
    • Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
    • Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
    • Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
    • Provide certain administration/sales support to regional field sales personnel.
    • Other duties as assigned.
    Requirements:
    • 1-3 years of related experience in customer service, preferably in a warehouse or logistics environment.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical skills.
    • Knowledge of Microsoft Office Suite and experience working with inventory management systems.
    • Ability to work in a fast-paced environment and manage multiple priorities.
    • Computer focused to learn internal system as well as other web-based processing systems.
    • Able to identify problems providing prompt resolution.
    • Work with product returns, processing credits, submitting claims with shipping carriers.
    • Multi-task; comfortable working with a fast paced environment; able to set priorities.
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