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    Customer Service Rep - San Jose, United States - Valley Services

    Valley Services
    Valley Services San Jose, United States

    3 weeks ago

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    Description

    **Customer Service Rep**

    Administration Vs in 1615 S 7th St, San Jose, CA , United States 1615 S 7th St, San Jose, CA , United States 1615 S 7th St, San Jose, CA , United States Full Time As a Customer Service Representative, you will be a key member in providing service information and resolve any emerging problems that our customer accounts may face. You will be responsible for

    **Responsibilities include but not limited to:**

    Answer incoming customer calls regarding order placement, billing issues, product problems, service questions and general customer concerns/complaints via phone, email and/or social media

    Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller

    Ensure customer information is updated in the customer database at all times

    Work with the management team to stay up to date on product knowledge and company policies

    Maintain the accuracy of Valleys reputation as an excellent customer service based organization by problem solving and turning frustrated clients into lifetime customers

    **Basic Qualifications**

    Attention to detail and high level of accuracy

    Positive attitude and ability to thrive in a fast paced environment

    Demonstrated patience and professionalism with all customer interactions

    Problem Solving skills

    Demonstrated willingness to learn

    Computer knowledge and efficiency, including basic understanding of Microsoft Excel and Word

    Demonstrated strong time management and organizational skills

    Ability to maintain discretion and confidentiality at all times

    Ability to perform basic mathematical calculations

    **Preferred Qualifications**

    Must pass a background check and drug screen

    Spanish speaking

    Valley Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity, or age.

    **Explore Job Location**

    1615 S 7th St, San Jose, CA , United States

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