- Lead and grow a team of exceptional backend and client-side engineers delivering end-to-end engineering solutions
- Collaborate with Product Managers, business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmap
- Set the LLM vision together with our ML platform team to build fully automated chat and voice experiences
- Provide architectural guidance and professional development for a team of 10+
- Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinking
- Oversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive team
- BS, M.S., or PhD. in Computer Science or related field
- 3+ years of experience in people management leading full-stack teams (backend, web, & mobile) of 8+ engineers
- 8+ years of industry experience
- Extensive experience as an engineer in a fast-paced, product-focused development environment
- Experience with distributed system design, system scaling, and performance optimization
- Hands-on leadership and strong product intuition
- Humility - willing to get into the details and open to feedback
- Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
- Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve
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Engineering Manager, Delivery Experience - Seattle, United States - DoorDash
Description
About the Role
DoorDash seeks an Engineering Manager to lead the Conversations team, dedicated to providing customers with a seamless chat experience. By investing in Generative AI solutions and building automation for chat interactions across various platforms, the team aims to enhance customer satisfaction and retention while serving as both a product team and a platform for DoorDash's chat capabilities.
As an engineering leader, you'll collaborate closely with internal and external stakeholders to develop engaging chat experiences that are scalable across web, phone, tablets, and operator tools. The Conversation team builds our platform for chat, phone, and SMS, all supported by our LLM-powered automation, ensuring customers are assisted with empathy throughout their experience. The team is instrumental in shaping and building automation and tooling within DoorDash's support ecosystem, leveraging chat and voice automations powered by Generative AI solutions.
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