About Taofiq Ojikutu:
Highly skilled and dedicated professional with a proven track record in project management, product development, and customer engagement. Proficient in building strong relationships with customers, senior leaders, and engineering teams to ensure the successful development and implementation of products. Proven ability to organize and coordinate rollouts for maximum customer engagement.
Experience
Project Manager
PingPong Payments, Seattle, Washington
• Coordinatedwithproductandengineeringteamstodefineproductrequirementsandroadmap,achievinga20%increaseinuser
engagement and a 15% increase in daily active users
• Designedtrainingprogramsforcustomers,includingaseriesofexplanatoryvideos,fornewcustomers,whichreducedthe onboarding time for new customers by 70%
• Streamlinedpost-salessupporttoincreasecustomerretentionrateamongenterpriseclientsby27%
Account Executive
Uber, Seattle, WA
• Partneredwithoperationsandaccountmanagerstoactivatethebestmerchants
• Communicatedeffectivelywithend-users,colleagues,andmanagementtoresolve • Issuesandensurecustomersatisfaction
• Activelymanagedapipelineofover100accounts,achievinganaverageof130%of • Quotaover6months.
Product Owner
EkoGo Limited, Intermodal Transit Application, Lagos, Nigeria
• DeliveredfeaturesfortheappMVP,whichtestedpositivelywithasamplesizeof>100users
May 2022 - November 2022
• Ledprimary/secondaryresearch,dataanalytics,marketing,and3othercross-functionalteamstocreatetheMVP
• Raised$10,000inpre-seedfundingforresearchanddevelopmentofMVP
• Createdaproductrequirementdocumentandroadmap,whichledtotheMVPbeingdelivered3weeksbeforetheduedate.
Relationship / Project Manager April 2019 - March 2020 Access Bank Plc, Lagos, Nigeria
• Partneredwithvariouscross-functionalteamstorolloutproducts
November 2022 - Current
March 2020 - February 2022
• Oversawtheentireproductcyclefromlaunchtofinishandmanagedproductswhilesimultaneouslymanagingcustomerrelations
• SuccessfullylaunchedAccessBankTravelcard,resultingina13%increaseincustomerinteractionafterthefirstquarteroflaunch,
directly impacting customer retention
• Reducedthecostoftransportingcashby12%inthefirstmonthofcompletionofthe
• Safeexpansionschemeproject
• Cuttimespentintaxseasonby30%byworkingwiththeITdepartmentonautomaticstorage.
Education
EDUCATION
Certification - Product Ideation, Design, and Management Expertise April
2023 University of Maryland, College Park
Bachelor of Science - Economics & Management July 2018 Loughborough University
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