- Communicate with customers to understand their service needs and provide updates on service requests.
- Maintain service records and documentation in our web-based system (FCS)
- Scheduling of service visits and communicating with customers about scheduling.
- Finalizing invoices (proof reading, fixing issues and publishing).
- Sending out daily schedule.
- Creating proposals/estimates.
- Answering customer questions about services rendered or proposals.
- Performing administrative tasks within (FCS).
- Collaborate with the service team to ensure quality workmanship and customer satisfaction.
- Finalizing timecards to be processed for payroll.
- Completing General Contractor prequalification packets.
- Assisting Service Manager.
- General Administrative Support.
- Take ownership of issues and drive them to ground.
- Office setting
- Customer Service
- Detail oriented data entry
- Working with technology such as Excel, Word, Adobe PDF, and Gmail
- Roofing
- Service-related industry dispatching
- FCS platform
- Project management/estimating
- 6 paid holidays after 90 days.
- PTO
- Medical/Dental/Vision benefits
- 401(k) matching
- Performance based bonus opportunities
- Employee/Customer referral bonuses
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Service Coordinator - Livonia, United States - MacDermott Roofing, Inc.
Description
About UsWe are a commercial roofing provider that services the south east Michigan area. We provide repair and new roof installation services to commercial customers.
We operate based on a set of (5) core values:
Do what's best for the customer, support your team, go home safe, say/do 100% and always improving.
About the Position
The Service Coordinator is the nucleus of our Service Department.
Typical responsibilities include but are not limited to:
You must have prior success in providing stellar customer service in a service industry-related capacity. You must be willing to learn our processes/systems.
You will need to be excellent at keeping organized in a face paced environment and have a continued desire to learn.
You should be driven, tech savvy, a fast learner, problem solver, critical thinker, analytical/attention to detail and appreciate autonomy.Resume must reflect 4+ years' experience in:
Typical working hours are Monday-Friday 7am-4pm. Full time on-site position.
Benefits
