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    Service Coordinator - Livonia, United States - MacDermott Roofing, Inc.

    MacDermott Roofing, Inc.
    MacDermott Roofing, Inc. Livonia, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionSalary: 44,000 DOE

    About Us

    We are a commercial roofing provider that services the south east Michigan area. We provide repair and new roof installation services to commercial customers. We operate based on a set of (5) core values: Do what's best for the customer, support your team, go home safe, say/do 100% and always improving.

    About the Position

    The Service Coordinator is the nucleus of our Service Department. Typical responsibilities include but are not limited to:

    · Communicate with customers to understand their service needs and provide updates on service requests.

    · Maintain service records and documentation in our web-based system (FCS)

    · Scheduling of service visits and communicating with customers about scheduling.

    · Finalizing invoices (proof reading, fixing issues and publishing).

    · Sending out daily schedule.

    · Creating proposals/estimates.

    · Answering customer questions about services rendered or proposals.

    · Performing administrative tasks within (FCS).

    · Collaborate with the service team to ensure quality workmanship and customer satisfaction.

    · Finalizing timecards to be processed for payroll.

    · Completing General Contractor prequalification packets.

    · Assisting Service Manager.

    · General Administrative Support.

    · Take ownership of issues and drive them to ground.

    About You

    You must have prior success in providing stellar customer service in a service industry-related capacity. You must be willing to learn our processes/systems. You will need to be excellent at keeping organized in a face paced environment and have a continued desire to learn. You should be driven, tech savvy, a fast learner, problem solver, critical thinker, analytical/attention to detail and appreciate autonomy.

    Resume must reflect 4+ years' experience in:

    · Office setting

    · Customer Service

    · Detail oriented data entry

    · Working with technology such as Excel, Word, Adobe PDF, and Gmail

    Any experience in the following is a bonus but not necessary:

    · Roofing

    · Service-related industry dispatching

    · FCS platform

    · Project management/estimating

    The Schedule

    Typical working hours are Monday-Friday 7am-4pm. Full time on-site position.

    Benefits

    · 6 paid holidays after 90 days.

    · PTO

    · Medical/Dental/Vision benefits

    · 401(k) matching

    · Performance based bonus opportunities

    · Employee/Customer referral bonuses

    Pay negotiable based on experience, starting at $44,000 per year


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