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    Engineer eMobility Software Support - Cumming, United States - ABM Industries

    ABM Industries
    ABM Industries Cumming, United States

    3 weeks ago

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    Description
    Overview


    Benefit Information:
    ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members ) .


    Job Summary:
    ABM Industries is a leading provider of eMobility technologies. We are committed to promoting sustainable transportation solutions and enhancing the electric vehicle charging customer experience.


    As a EVOS Software Sales Support Engineer, you will play a crucial role in ensuring the seamless operation of our electric vehicle charging management software.

    You will be responsible for providing technical support to clients and internal teams, assisting with new client implementations, troubleshooting operations issues, and contributing to the overall success of our eMobility software solutions.


    Key Responsibilities:

    Sales Support:
    Manage technical customer relationships, determine requirements, provide insights, and assist the sales team.

    Post-Sales (operations): Oversee product sale phases, coordinate demos, and advocate for customer needs in product road mapping sessions.


    Provide technical support and expertise to the sales, and operational teams as well as customers with a focus on electric vehicles, software, and electrical infrastructure.


    Train the sales, operational, and client teams on EV OS software and keep them up-to-date on new features and enhancements.

    Create video training with the sales and operational enablement team.

    Product Implementation:

    Collaborate with cross-functional teams to ensure smooth implementation of the EV charging software for our clients, including coordinating with developers, testers, and stakeholders involved in the charging infrastructure.


    Product Support:

    Provide technical support to end-users of the electric vehicle charging software, troubleshoot issues, and resolve software-related problems in a timely manner.


    Product Training:

    Conduct training sessions to educate end-users, such as charging station operators and maintenance personnel, on the features, functionalities, and best practices of the EV charging software.


    Product Enhancement:

    Collect and analyze user feedback to identify areas for improvement in the EV charging software and work with the development team to implement enhancements that optimize the charging experience and user satisfaction.


    Qualifications:
    Bachelor's degree in Computer Science, Software Engineering, or a related field.

    Proven experience in software technical support and administration, specifically in the electric vehicle charging industry.


    Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders in the electric vehicle charging industry.

    Detail-oriented with exceptional organizational and time management skills to handle multiple projects and priorities simultaneously.

    Solid problem-solving and troubleshooting abilities in the context of electric vehicle charging software.

    Experience in conducting product training sessions or workshops

    Ability to work independently and thrive in a fast-paced environment with a strong customer focus.


    REQNUMBER:
    80129


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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