Front Desk Supervisor - Forsyth, United States - Forsyth Residence Inn by Marriott
Description
SUMMARY
Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Now offering Daily Pay
- Track your daily income with updates after every shift you work
- Transfer your earnings instantly or next day
- Automatically save a portion of your paycheck
ESSENTIAL JOB FUNCTIONS
- Performs functions of Guest Service Agent as scheduled by Management
- Provides training, including safety training, to front office staff as directed by Management
- Assists in the selection of Guest Service Agents
- Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
- Corresponds with group and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
- Answers inquiries pertaining to hotel policies and services
- Performs functions of the General Manager in their absence
- Assists General Manager in conducting staff meetings
- All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving
- Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses
- Customer Service
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance
- Interpersonal
- Maintains confidentiality
- Oral Communication
- Responds well to questions; Demonstrates group presentation skills
- Team Work
- Contributes to building a positive team spirit
- Written Communication
- Writes clearly and informatively; Able to read and interpret written information
- Managing People
- Makes self available to staff; Continually works to improve supervisory skills
- Organizational Support
- Follows policies and procedures including but not limited to, dress code policies
- Adaptability
- Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
- Attendance/Punctuality
- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
- Dependability
- Commits to long hours of work when necessary to reach goals
- Initiative
- Asks for and offers help when needed
- Planning/Organizing
- Prioritizes and plans work activities; uses time efficiently
- Professionalism
- Treats others with respect and consideration regardless of their status or position
- Quality
- Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality
- Quantity
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity
- Diversity
- Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
- Safety & Security
- Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
EDUCATION/EXPERIENCE
One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience
LANGUAGE ABILITY
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to deal with problems involving several concrete variables in standardized situations.
REASONING ABILITY
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Word Processing Software, Spreadsheet software, and Internet Software.
CERTIFICATES AND LICENSES
None required
SUPERVISORY RESPONSIBILITIES
Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include inte
