National Service Operations Coordinator - New York, United States - NYC Office Of The Mayor

NYC Office Of The Mayor
NYC Office Of The Mayor
Verified Company
New York, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

NYC Service

Position

National Service Operations Coordinator

Job Number: 43045

The Agency You'll Join
The NYC Mayor's Office administers all city services, public property, most public agencies, and

enforces all city, state, and federal laws within New York City. New York City's Mayor, Eric Adams is

head of the executive branch of New York City's government. Mayor Adams has served the people of

New York City as an NYPD officer, State Senator, and Brooklyn Borough President. The Adams'

Administration is leading the fight to make New York City's economy stronger, reduce inequality,

improve public safety, and build a stronger, healthier city that delivers for all New Yorkers. As an

agency, we value fairness, helpfulness, transparency, leadership and build our teams around these

values. For current job opportunities visit our careers page.


The Team You'll Work With
NYC Service is a division of the Mayor's Office that provides meaningful access, opportunity, and

resources for communities to come together and answer the call to serve NYC. We envision a city

where New Yorkers are united by service and together, build a culture where New Yorkers uplift one

another and take responsibility for the success of our city. To learn more about NYC Service, visit


The Problems You'll Solve
The National Service Operations Coordinator will support NYC Service's four national service

(AmeriCorps) programs, reporting to the National Service Operations Director, with several project

elements reporting directly to the Deputy Chief Service Officer, National Service & Fiscal

Operations.

Responsibilities include but are not limited to the following:


_Cross-Program Operations _

  • Lead and monitor the onboarding process for 150+ incoming AmeriCorps members.
  • Develop and update internal procedures for collecting and tracking member eligibility
documents.

  • Lead member enrollment in administrative systems (e.g., payroll, healthcare, and timesheet
tracking) and support national service staff in addressing member inquiries regarding these

systems.

  • Support and track specific elements of the AmeriCorps compliance process, including quarterly
reimbursement reports and site monitoring.

  • Regularly review and make suggested updates to departmental operations manual and other
program guides.

  • Track program spending and work with National Service Operations Director to prepare and
present monthly spending reports.


_Data & Reporting _

  • Develop and coordinate the monthly collection, tracking, and reporting of metrics from
organizational partners and members.

  • Update and administer member and host site pre
- and post-service survey distributions.

  • Compile and analyze data from surveys, monthly reports, and evaluations throughout the
service year.

  • Prepare program data for presentation to internal and external stakeholders, including visual
tools and written reports.

  • Support National Service Operations Director in preparing and submitting funder letters of
interest, progress reports, and grant reports.

  • Support migration of relevant program data from existing spreadsheets into Salesforce CRM
database.

  • Develop, implement, and train staff on processes to maintain and update Salesforce data,
ensuring information is accurate and complete.


_Advance NYC Service Mission, Values, and Goals _

  • Represent NYC Service at select events.
  • Be available on select weekends and on select evenings for projects.
  • Provide project support with other service activities and programs, as needed, including
emergency volunteer response.

  • Support City initiatives as needed, including but not limited to possible emergency response
and recovery.


About You

  • Bachelor's Degree OR High School Diploma + 3 years relevant experience (Minimum)
  • Salesforce experience a plus
  • Microsoft Suite (Excel, Outlook, PowerPoint, Word, etc.)
  • Commitment to service year programs and volunteerism (AmeriCorps alumni a plus)
  • Capable of managing against goals and working under tight deadlines
  • Written and oral communication
  • Data analysis and visualization skills
  • Relationship management experience
  • Project management experience
  • Excellent organizational and administrative skills
  • Ability to work both independently and as an influential team member
  • Ability to manage many project simultaneously
  • Ability to work beyond traditional working hours and schedules
  • Creativity and a sense of humor are most welcome

Salary
The City of New York Office of the Mayor's compensation package includes a market competitive

salary, equity for all full-time roles and exceptional benefits. Our cash compensation range for this role

is
$64,000.

factors.


Equal Opportunity | Diversity Equity & Inclusion Statement
The Office of the Mayor is an is an inclusive equal opportunity employer committed to recruiting and

retaining a diverse workforce and providing a work
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