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    Front Desk Administrative Assistant - El Paso, United States - Western Technical College

    Western Technical College
    Western Technical College El Paso, United States

    2 weeks ago

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    Description

    Job Type

    Full-time

    Description

    Position Title: Front Desk Administrative Assistant

    Department: Administration

    Reports to: Campus President

    Supervises: N/A

    Classification: Hourly Status: Non-Exempt Work Location: On Campus

    WTC reserves the right to change or otherwise modify the functions of this job to meet the needs of the company. Additional duties may also be assigned. The college provides equal opportunity in all its employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military or veteran status, or any other category protected by federal, state, and local laws.

    POSITIONOVERVIEW: Handle reception area, all incoming telephone calls, and clerical work. Provide support to the Campus President as needed.

    ESSENTIAL FUNCTIONS:

    1. Greet and enthusiastically assist the public promptly and professionally. Receive the public and answer questions in person and by telephone; respond to inquiries from employees, students, and others; and refer, when necessary, to the appropriate person or department.
    2. Answer the central telephone system and direct calls timely and accordingly.
    3. Operate office machines as required.
    4. Prepares outgoing mail; sorts and distributes incoming mail.
    5. Compose, type, and edit correspondence, reports, memoranda, and other material.
    6. Assist all other departments in student enrollment and graduation processing.
    7. Track students-pulling students from class to see the campus president or registrars when necessary.
    8. Run errands-picking up supplies, mail pick-up, and distribution when necessary.
    9. Assist the campus president in preparing for audits.
    10. Assist the campus president in organizing graduation ceremonies.
    11. Scan student advising and documents related to change of status into Campus Nexus, including FERPA, RAVE, and all orientation paperwork.
    12. Compile the daily reports and ensure they are done timely and complete.
    13. Administer Wonderlic and typing tests.
    14. Serve as a backup for the library assistant in proctoring exams during lunch hours and in their absence.
    15. Attend and assist in orientations.
    16. Perform other duties as assigned.
    Requirements

    EDUCATION, EXPERIENCE & OTHER REQUIREMENTS:
    1. Minimum of high school graduate or equivalent, associate degree preferred.
    2. Experience in Customer Service.
    3. Experience in timely answering, handling and transferring multiple calls.
    4. Must be able to work flexible hours.
    5. Must have a valid driver's license and legal/current insurance coverage on a personal vehicle.
    6. Bilingual (English Spanish).
    7. Must have a personal cell phone to be used with the MFA.
    KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
    1. Ability to read, listen, write, speak, and understand English fluently.
    2. Excellent verbal and written communication skills, plus analytical and problem-solving skills.
    3. Establish and maintain effective working relationships with students, faculty, staff, and the public.
    4. Must possess excellent customer service skills.
    5. Proficient computer skills (Microsoft Office).
    6. Ability to organize and prioritize duties.
    7. Ability and willingness to comply with school policies and procedures and state and federal laws and regulations.
    WORK ENVIRONMENT:

    While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter.

    While performing the duties of this job, the employee may occasionally be exposed to moving mechanical parts and vehicles. The noise level in the work environment may usually be quiet to moderate.

    PHYSICAL DEMANDS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed hereafter are representative of the knowledge, skills, and or abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

    This above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the principal activities.
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