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    Security Operations Scheduling Manager - New York, United States - QFS - Quality Facility Solutions

    QFS - Quality Facility Solutions
    QFS - Quality Facility Solutions New York, United States

    2 weeks ago

    Default job background
    Construction / Facilities
    Description

    We offer medical, dental and vision coverage, life insurance, employee assistance programs, paid vacation and company discounts, perks for full-time positions

    Job Description

    Position onsite at office in Brooklyn NY with a remote hybrid flex schedule.

    QFS / Security & Concierge Division is hiring a Scheduling Manager. The Scheduling Manager will be responsible for all schedule and administrative duties for their assigned clients, reporting to the Chief of Security. This position will act in a managerial role for all schedulers; ensuring that they are properly implementing best practices effectively.

    RESPONSIBILITIES:

    • Use expertise and experience to supervise scheduling staff in daily functions.
    • Assist in the management and the performance of the scheduling staff.
    • Manage workflow of scheduling unit and reassign work depending on posts to be scheduled (hours) and amount of sites/number of employees and/or number of special events.
    • Develop and implement procedures to allow for posts to be filled in a timely fair manner.
    • Manage escalated client request or complaints to ensure issues are being rectified in a timely manner.
    • Manage scheduling needs for accounts; analyze daily, weekly, and monthly reporting trends to proactively anticipate additional staffing requirements for the client
    • Assume leadership role on behalf of Scheduling on Company-wide initiatives (e.g., reducing the number of Callouts, tracking overtime, tracking Call-Ins, etc.); gather input from all client groups, summarize, and share with the department.
    • Work with Sales Department to determine ability to support prospective client requests; creatively find solutions that may include but are not limited to adding more resources.
    • Determine strategic employee placement based on client needs; coach and provide guidance to
    • Enter employees, hours, and shifts into scheduling database.
    • Take calls and make appropriate scheduling changes as they are received.
    • Implement employee schedules each week with accuracy.
    • Schedule required training for employees.
    • Correspond to calls and emails from employees regarding their availability.
    • Track and maintain employee cancellations and refusals for accepting posts.
    • Maintain direct reports vacation schedules with updates.
    • Maintain contact with client/sites, as necessary.
    • Collaborate with Human Resources on matters including, but not limited to personnel information, incident tracking and disciplinary actions.
    • Provide input in the management of credentials for all applicable employees and post.
    • Address daily call outs and document the process of the replacement shift.
    • Collaborate with field area management staff, to establish best practices.

    QUALIFICATIONS:

    Must possess one or more of the following:

    Bachelor's degree in business, or related degree combined with at least 4 to 6 years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)

    Associate degree in business, or related degree combined with at least 6 to 8 years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)

    Minimum of (4) years of work experience involving scheduling and/or use of scheduling software

    Knowledge of Microsoft Suite (Word, Excel, PowerPoint Outlook, and Notes.

    Working knowledge of time and attendance tracking system

    Strong attention to detail

    Exceptional time management and organizational skills

    Ability to work independently as well as with a team.

    Excellent organizational skills that include the ability to multi-task and prioritize work.

    Strong consultative, analytical, and problem-solving skills

    Ability to communicate effectively with leadership to line staff.

    PREFERRED QUALIFICATIONS:

    Prior work experience in a managerial role

    Experience working in a complex staffing environment.

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