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    Manager, Account and Relationship Management - Houston, United States - Wolters Kluwer

    Wolters Kluwer
    Wolters Kluwer Houston, United States

    1 week ago

    Default job background
    Description

    Job Purpose:
    "Lead the People - Manage the Processes - Drive Sales Revenue" of Medical Education and Allied Health SaaS solutions. This position is a sales leader that will run an organization with communication, training, and strong process management. The position has many moving parts and responsibilities. In this remote-friendly position, the Account & Relationship Managment Manager will report to the Associate Director of Health Professional & Education segment within the Health division of Wolters Kluwer.


    Responsibilities:
    Build, develop, and lead a sales team.

    Develop plans and strategies to promote the success of the sales function and accurately forecast annual, quarterly, and monthly sales to meet or exceed sales quotas.

    Direct the work effort of sales reps by setting strategy, assigning territories, and setting goals.

    Manage reps and sales activities in developing and following strategic business plans to identify prospective customers as well as maintaining existing customer base.

    Ability to mentor and direct people to greatness without managing over them but with them.

    Analyze reporting of account and prospecting activities in SFDC and other systems to look for trends and implement corrective measures.

    Motivate and mentor the sales staff, train new reps, and conduct performance management including development planning.
    Complete all administrative requirements in a timely and accurate manner.

    Manage all established sales processes, drive compliance, and further professionalize the sales organization while developing a culture of continued process improvement and sales excellence.

    Some key existing processes that need to be managed:

    Sales Forecasting
    CSS Pipeline management (through SFDC)
    Key Account management
    Collaboration with other WK business units
    Develop a team that embraces an organized, analytical, and structured approach to sales.

    Develop and execute sales strategies, implement marketing and sales (action) plans that support the goals & objectives of the business, and produce long-term growth and success.

    Maintain, develop, and strengthen an excellent collaboration with the other members of the sales team and other groups in the company such as Content and Market Development, Technical Support and Marketing


    Experience:

    Essential:
    Proven direct sales experience.
    Proven collaboration experience that led to success in a team environment
    Track record of sales (management) success in complex, solution-focused environments
    Track record working through complex sales cycles, preferably in a team focused environment.
    Experience managing an Inbound Call Center would be a plus.


    Personal Attributes:
    Hands-on management style (not to be confused with micro-management)
    Can do attitude and a strong positive outlook that motivates and energizes others.
    Fiercely competitive, strong desire to achieve.
    Organized, structured and analytical approach to sales (management). Ability to identify trends and develop strategy around those trends.
    Ability to work independently.
    Excellent verbal and written communication skills.
    Ability to build high-level personal relationships with customers and distribution partners.


    Required Education Level:
    University degree or equivalent
    Minimum 5 years Sales experience
    Minimum 3 years Sales Management experience


    Travel:
    Up to 50%

    #J-18808-Ljbffr
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