Jobs
>
San Francisco

    Manager/ Senior Manager, Account Management - San Francisco, United States - Hazel Health, Inc.

    Hazel Health, Inc.
    Hazel Health, Inc. San Francisco, United States

    6 days ago

    Default job background
    Description
    Manager/Senior Manager, Account Management


    Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and return to learning.

    As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth.

    Our innovative response to our nation's call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as " one of the world's most innovative places to work " in 2023.

    Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will...

    Make an Impact :
    Work with a team that is increasing equitable access to quality healthcare experiences for students and their families

    Enable Scale :
    Work with a team that is building and professionalizing a high-growth, high-impact social enterprise

    Feel Valued :
    Work with a team that is being compensated competitively, developed professionally and celebrated frequently for making a meaningful difference

    Check us out at Hazel Health Careers.


    The Role:


    The Manager/ Senior Manager of Account Management will lead, coach, and develop a high-performing team in charge of Account Management.

    The team will be focused on driving customer satisfaction for K12 partners across 13 states that serve 3 million students.

    The manager will ensure the successful retention and growth of our K12 partner base.

    The ideal candidate will possess strong leadership skills, a data-driven and goal-oriented approach to account management principles and revenue targets, and a proven track record of fostering strong client relationships.


    Location:
    Remote


    Team Leadership:
    Lead, inspire, and manage a team of Account Managers to achieve individual and team goals (this currently consists of 9 direct reports)
    Foster a collaborative and high-performance culture within the Account Management Team.
    Provide ongoing training and development to enhance team members' skills and knowledge.

    Develop and maintain effective communication strategies across the Account Management Team, including but not limited to updating and maintaining the team slack channel, managing weekly team meetings, organizing and facilitating bi-annual team retreats, building and maintaining Account Management playbooks/best practices, as well as a clearinghouse of templates and resources in the Account Management Team shared folder.

    Assign incoming accounts to account managers to ensure balanced portfolios and align them to team members' skill sets and growth potential.


    Partner Relationship Management:
    Support Account Managers in building and maintaining strong, long-lasting relationships with K12 customers.
    Serve as the primary point of contact for escalated partner issues and work to resolve them promptly and effectively.
    Develop and maintain playbooks for executing effective account management practices across accounts.

    Conduct mid-year and EOY "State of the Partnership" Reviews with key accounts to ensure partner satisfaction and identify growth opportunities.

    Collaborate with the Sr. Manager of Customer Success Management on school-level engagement strategies to support partner satisfaction and retention.


    Strategic Planning and Cross-Collaboration:


    Collaborate with Account Managers to develop and implement strategic account management plans to achieve revenue and growth targets and secure year-over-year retention.

    Conduct quarterly market reviews to inform internal strategy and growth opportunities.

    Collaborate with cross-functional teams including, but not limited to, Customer Success, Marketing & Communications, Product, Analytics, Clinical Ops, and Clinical to align account management strategies with overall business objectives.

    Monitor customer feedback and competitor activities to identify opportunities and potential risks.

    Performance Metrics and Reporting

    Establish and monitor key performance indicators (KPIs) to measure the success of the Account Management Team.
    Prepare weekly reports on retention/renewal for senior management.
    Collaborate with Analytics and Operations teams to build and maintain effective data reporting & monitoring for partner management.
    Lead the Account Management Team to drive revenue targets and goals effectively


    Product and Service Knowledge:
    Stay informed about our products and services to communicate their value to clients effectively.
    Collaborate with Product and Marketing teams to ensure alignment between client needs and the development of new offerings.

    Required Technical Skills

    You are a seasoned people and function leader; you have established teams, inspired productive team cultures, and built out processes from start to finish

    You lead with a customer-first mindset; you get joy working directly with the people most impacted by our products You enjoy working directly with customers and helping them solve their problems.

    You are passionate about a customer-centered approach to support and service, and driving district and student outcomes is your passion
    You are tech savvy; you can communicate technical information to users at various levels of tech understanding
    You have exceptional written and verbal skills, including strong presentation skills, and can tailor your presentations to influence various stakeholders
    You have strong data interpretation skills and can translate data into action
    You have experience with Salesforce and Gainsight
    You have prior experience in a sales and/or account management role
    You have experience with K-12 education, including a deep understanding of the hierarchy within a school district
    Experience acting as a people manager successfully driving cross-functional projects within a hypergrowth environment

    Required Non-Technical Skills

    Kind, compassionate, empathetic, with high levels of emotional intelligence
    Self-motivated and organized; You are innovative and work with urgency. You thrive in environments where you have the autonomy to create, and you understand the importance of a cohesive approach
    Effectively manage time and resources to prioritize tasks and projects, ensuring that team goals are achieved
    You love solving problems You have a curious mindset and find ways to simplify challenges and make them easier to tackle
    Ability to build rapport and mature relationships
    Skilled at providing constructive feedback, guidance, and mentorship to help team members grow and excel in their roles
    Active listener who can listen attentively to team members, understand their perspectives and address concerns or questions, while also welcoming feedback and handling objections
    Communicates clearly and empathetically; ensures team members understand expectations, goals, and feedback.
    Political savvy, understands when to escalate and how to handle politically sensitive information
    You have the ability to identify, address, and resolve conflicts within the team, promoting a collaborative and harmonious work environment
    You understand, appreciate, and promote diversity within the team, creating an inclusive and equitable workplace
    You are able to travel up to 20% of the time


    Total compensation for this role is market competitive, with a base salary range of $110,000 to $160,000, a management bonus, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks.

    Peruse our benefits at Hazel Health Benefits.


    Our Hiring Process:


    At Hazel, we value your time and aim to run a hiring process that takes no more than 4 weeks, involving interview activities customized for each role and requisite skill set.

    We understand that interviewing for a new job can be a big change, and the Hazel Recruitment Team is excited to guide you through this process.

    We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States.

    While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states:

    AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI.

    Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel.

    State locations and specifics are subject to change as our hiring requirements shift.

    We are committed to creating a diverse, inclusive, and equitable workplace. Hazel Health values the minds, experiences, and perspectives of people from all walks of life. We are proud to value diversity and be an equal-opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.
    #J-18808-Ljbffr
  • ProGuard Security Services

    Account Manager

    1 day ago

    ProGuard Security Services San Francisco, United States

    Account Manager - San Francisco · ProGuard Security Services has experienced significant growth and has an immediate opening available for an Account Manager at a large business complex in San Jose. This individual will be responsible for the service delivery to a single client a ...

  • Oomnitza

    Account Manager

    1 week ago

    Oomnitza San Francisco, United States

    **San Francisco, CA** · **Sales - Account Management /** · **Full-Time /** · **Hybrid** · **Oomnitza** offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless i ...

  • WE Communications

    Account Manager

    1 day ago

    WE Communications San Francisco, United States

    What We Need: · WE are looking for a seasoned account manager ready to help tech brands realize their full potential during this next chapter of industry innovation. You'll join a growing team that spans disciplines and geographies to help one of the agency's largest tech account ...

  • Stark Carpet

    Account Manager

    1 week ago

    Stark Carpet San Francisco, United States

    STARK is seeking to hire an experienced Luxury Carpet Sales Professional with a proven track-record selling to the trades (Interior Designers, Architectural Firms) for our San Francisco, CA showroom. · - Base pay commensurate with experience. Eligible for additional sales commiss ...

  • SoftwareOne

    Corporate Account Manager

    2 days ago

    SoftwareOne San Francisco, United States

    Job Function: Sales The role: · **Job Summary** · A Corporate Account Manager at SoftwareOne is responsible for cultivating and nurturing deep regional client relationships within our mid-market while delivering the best of our software solutions. Today, SoftwareOne defines mid-m ...

  • Abbott Laboratories

    Account Manager, Coronary

    1 week ago

    Abbott Laboratories San Francisco, United States

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...

  • Aon Corporation

    Account Specialist Manager

    1 day ago

    Aon Corporation San Francisco, United States

    Posting Description: · **Aon is hiring for an Account Specialist Manager** · Do you want to make an impact? Join a team that prioritizes a collaborative and positive team culture · This is a hybrid based role in San Francisco, CA. · **Aon is in the business of better decisions**: ...

  • Recology

    Accounts Receivable Manager

    2 days ago

    Recology San Francisco, United States

    **Accounts Receivable Manager #5858** · - Target Salary **$99,620-$117,200-Wage is dependent on experience and geographic location.** · - State **California** · - Department **Accounting & Finance** · - City: · **San Francisco** · - Location: · **1001 - Recology Golden Gate** · - ...

  • PPG

    Account Development Manager

    1 week ago

    PPG San Francisco, United States

    As an **Account Development Manager**, you will grow new sales through assigned PPG Paints stores, growing both existing business year-over-year, and developing new accounts. You will report to the Regional Manager and work remotely/on the road based in the San Francisco / Bay Ar ...

  • Integrated DNA Technologies (IDT)

    Key Account Manager

    1 week ago

    Integrated DNA Technologies (IDT) San Francisco, United States

    IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. · This position is part of the _Sales organization_ located in the Western _United States _and will be fully ...

  • Comcast Corporation

    Enterprise Account Manager

    1 week ago

    Comcast Corporation San Francisco, United States

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...

  • Showpad

    Account Manager, Commercial

    45 minutes ago

    Showpad San Francisco, United States

    **Commercial Account Manager** · **Location**:This role is available for hybrid working from Chicago, Austin, Boston, New York, Portland or San Francisco · **About Showpad** · At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablemen ...

  • Amgen

    Specialty Account Manager, Endocrinology

    2 days ago

    Amgen San Francisco, United States

    **HOW MIGHT YOU DEFY IMAGINATION?** · You've worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients ...

  • SoftwareOne

    Greenfield Corporate Account Manager

    2 days ago

    SoftwareOne San Francisco, United States

    Job Function: Sales The role: · **Job Summary** · The Greenfield Corporate Account Manager is a results-driven individual who will own the sales targets for the Corporate Account Manager Greenfield team. The Greenfield Corporate AM will lead, develop, and manage a team of Greenfi ...

  • Kaiser Permanente

    Account Management Iv

    1 week ago

    Kaiser Permanente Oakland, United States

    **Job Summary**: · Responsible for retention, increased membership, and the sale of new products and services for existing accounts in assigned book of business to achieve membership, revenue and margin targets. Creates and executes a business plan that positions KP to optimize o ...

  • Vital Chemicals USA LLC

    Account Manager

    1 week ago

    Vital Chemicals USA LLC Fremont, United States

    **Account Manager** · We are seeking a dynamic and results-oriented Sales Account Manager to join our team. The Sales Account Manager will be responsible for maintaining and growing relationships with assigned key accounts, driving sales revenue, and achieving sales targets. This ...

  • Writer Corporation

    Accounting manager

    6 days ago

    Writer Corporation San Francisco, United States

    About Writer · AI your people will love. That's our vision, and it contains multitudes :-) · AI · your people · will love. · We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI became a board-l ...

  • Corporate Care

    Account Manager

    6 days ago

    Corporate Care San Francisco, United States

    The position is responsible formanaging, developing and coordinating resources to support large accounts. Additional accountabilities include, but not limited to: serves as a liaison between company, clients and employees for accounts; schedules jobs and allocates the necessary r ...

  • Vouch

    Accounting Manager

    6 days ago

    Vouch San Francisco, United States

    [Full Time] Accounting Manager at Vouch (United States) | BEAMSTART Jobs · Accounting Manager · Vouch United States · Date Posted · 28 Jan, 2023 · Work Location · San Francisco, United States · Salary Offered · $120000 — $135000 yearly · Job Type · Full Time · Experience Requir ...

  • The Select Group

    Account Manager

    6 days ago

    The Select Group San Francisco, United States

    Account Manager – Technology Industry - Remote · The Select Group is looking for high-impact sales professionals to join our team and help Fortune 500 clients across North America achieve their technology priorities. We have opportunities within our organization targeting a wide ...