- Design and development of learning and development strategies, solutions, and content.
- Develop and manage production schedules to ensure all content and materials are delivered on time and in scope.
- Create participant and facilitator materials.
- Ensure brand standards are maintained for Disney Institute content and client branded materials.
- Provide initial training for Disney Institute Facilitators as needed.
- Develop reusable tools to support Engagement Managers in client engagements.
- Monitor delivery of content for quality and effectiveness using a variety of evaluation methods.
- Periodic on-stage delivery of training, pilots, premieres, and client programs as assigned.
- Mentor junior content staff members as well as back up content manager when needed.
- 8+ years Disney Leadership Experience, or related professional experience
- Strong mentorship and interpersonal skills
- Experience with project management including leading detailed and well organized projects within a deadline
- Experience with adult learning and organization improvement principles
- Experience reviewing business strategy and translating it into learning solutions
- Demonstrated written, verbal and presentation communication skills
- Experience collaborating with internal and external partners
- Demonstrated ability to interact credibly and represent the Disney brand with external business clients at all levels
- Work in autonomous and structured environments without direction.
- Experience working with multiple clients at once within a variety of timelines.
- 2+ years experience as a Disney Institute Facilitator, or related professional experience facilitating meetings to achieve objectives, such as content design or information gathering meetings
- 8+ years of adult learning/training and development experience as an Instructional Designer (or related field Organizational Design Manager, Educator, Business Consultant, Video Producer)
- Detailed research practices regarding Disney historical records and archives as well as with Subject Matter Experts (SMEs)
- Experience running design sessions with clients and storyboarding
- Certified Professional in Learning and Performance through ATD
- Experience writing and localizing content to multiple cultures and languages around the globe
- Bachelor's Degree or equivalent work experience in related field (Content/Instructional Design, Organizational Design, Education, Business, or Video Production)
- Master's degree in related field (Content/Instructional Design, Organizational Design, Education, Business, or Video Production)
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Senior Content Specialist - Celebration, United States - Walt Disney Studios
Description
Job Summary:For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer and employee experiences. Rooted in time-tested business insights on leadership, employee engagement, and quality service, the Disney approach helps create a culture of excellence at our Disney parks and resorts. Disney Institute helps professionals, teams, and organizations around the world apply these business insights to improve their own experiences. Disney Institute offers professional development in-person and virtually through private engagements for groups and advisory services for entire organizations.
Disney Institute is searching for a Sr. Content Development Specialist reporting to the Content Manager in Celebration, FL.
You will be part of the Disney Institute Content development team comprised of content development professionals that lead design, creation, and continuous improvement of Disney Institute content for a specific product line (including Professional Development Courses - PDCs, Private Learning Events - PLEs, or Advisory Services). This team focuses on the Disney Approach to service, leadership and employee engagement. In this role you will provide leadership, project management, technical skills, and expertise in identifying new content as well as existing improvement opportunities, aligning with instructional objectives, designing, and developing both in-person and virtual-based instruction, creating technology-enhanced and audience-appropriate assets, and assessing learning outcomes. You will be responsible for all project management and content development related activities being completed on time, within budget, and at a high level of quality. You will research best practices from the Walt Disney Company and especially our parks and resorts around the world to develop them into stories and examples that can be shared with our clients.
You will create and improve in-person and virtual-based course assets for accuracy and quality while ensuring content reflects current technology-enhanced delivery methods and contemporary business theory and practice, with relevant examples placed in the proper time context. You will also look for ways to create blended learning journeys through instructor-led (in-person and virtual), as well as immersive in-park experiences. Through your project management expertise and technical skills, you will align learning goals and methodologies for both in-person and virtual-based instruction to create technology-enhanced and audience-appropriate assets and help with project assignments for non-senior roles.
You will also mentor and engage multi-disciplinary internal cast members, subject matter experts, other content specialists, writers, and multimedia partners, as well as external vendors, suppliers, and contractors during development. You will collaborate and consult internally with Disney Institute Delivery Team members to understand and develop holistic approaches to the needs of external clients. Also, you will work with clients and participants to assess needs and gather feedback in the piloting and testing of content. You will be motivated, organized and able to handle multiple tasks and projects while incorporating trends and consumer insights on the usefulness and relevancy of the assets and content.
You Will/Responsibilities:
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Business Productions, LLC , which is part of a business we call Disney Experiences .
Disney Business Productions, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
