IT Field Support Specialist - Columbia, United States - Sound Engineering Solutions

Sound Engineering Solutions Columbia, United States

2 weeks ago

Description

Job Description

Total Compensation range of $37,725 - $53,390 per year
Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more......

TS/SCI w/ Full Scope Poly Required

Full Job Description

Job Title: IT Field Support Specialist

Locations: Columbia, MD

The IT Field Support Specialist will provide support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Responsibilities:

Conducts site surveys
Assesses and documents current site configuration and user requirements
Analyzes existing requirements and prepares specifications for hardware acquisitions
Prepares engineering plans and site installation Technical Design Packages
Develops hardware installation schedules
Prepares drawings documenting configuration changes at each site
Prepares site installation and test reports
Configures computers, communications devices and peripheral equipment

Qualifications:

TS/SCI Full Scope Poly Clearance is REQUIRED
High school/GED and a minimum of five (5) years of experience. Equivalent education and experience: Associate's degree and two (5) years of experience.
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
Well-versed in installing windows, software, applications, antivirus and patches.
Demonstrated ability to read and understand technical manuals and schematics.
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
Able to manage time and priorities effectively.
Able to work efficiently with minimal supervision.
Proficient in working with end-users remotely.
Demonstrated expertise in Microsoft Windows 7 and 10. Familiar with Active Directory security and policies.
Excellent analytical and problem solving skills.
Outstanding communication skills to relate with team members and support workers.
Must be able to drive a company vehicle.
Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.

Total Compensation range of $95,260 - $118,770 per year

Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more......

TS/SCI w/ Full Scope Poly Required

Full Job Description

Job Title: End User System Engineer

Locations: Columbia, MD

Analyzes user's requirements, concept of operations documents, and high level system architectures to develop system requirements specifications. Analyzes system requirements and leads design and development activities. Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies. Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs and systems into ongoing operations.

Responsibilities:

Provide technical direction for the development, engineering, interfacing, integration, and testing of specific components of complex hardware/software systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis
Implement comprehensive SOA solutions
Implement operational view, technical standards view, and system and services view for architectures using applicable DoDAF standards
Develop scenarios (threads) and an Operational Concept that describes the interactions between the system, the user, and the environment, that satisfies operational, support, maintenance, and disposal needs

Qualifications:

TS/SCI Full Scope Poly Clearance is REQUIRED
Fourteen (14) years of experience as an SE in programs and contracts of similar scope, type and complexity is required.
Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
Five (5) years of additional SE experience may be substituted for a Bachelor's degree.

Company DescriptionToday's increasingly mobile workforce and global workplace require seamless and secure communications across different time zones, platforms and organizations. SES is an expert at providing complete unified communications (UC) solutions that improve collaboration and productivity as well as streamline and simplify your operations.

Company Description

Today's increasingly mobile workforce and global workplace require seamless and secure communications across different time zones, platforms and organizations. SES is an expert at providing complete unified communications (UC) solutions that improve collaboration and productivity as well as streamline and simplify your operations.

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